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Niello Volkswagen - Service Center

Sacramento, CA

4.8
846 Reviews

846 Reviews of Niello Volkswagen - Service Center

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August 03, 2023

A very good experience and they alway Give me the best of service. Very knowledge able. More

by lewisdoris64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
August 03, 2023

Travis was great! He communicated well and listened to my concerns. He and the service staff ran diagnostics and found something I hadn’t brought my car in for. They More

by Danette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JB
Aug 09, 2023 -

Niello Volkswagen responded

What a lovely review, Danette. Travis is such an important member of our team, and we'll make sure to pass along your compliments. Thanks so much for sharing your experience and for choosing Niello Volkswagen!

July 28, 2023

Keep up the. good work. Excellent service staff. Keep up the. good work. Excellent service staff. More

by jonsoanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Excellent place! I like that they are open to on Saturdays. This is a plus! More

by zcarmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Service at Niello is excellent from your arrival to departure. When I called about a damaged tire, Rodger Bybee told me to come in the next morning even without an appoint. In less than an hour, my VW More

by fvmagic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Aug 03, 2023 -

Niello Volkswagen responded

We appreciate you taking the time to leave us a kind review! We're so glad to hear Rodger provided a great service experience for you and your vehicle. Please don't hesitate to reach out to us if we can assist further!

July 27, 2023

Very professional and courteous service. They took care of the issue in a timely manner. More

by NURIDDINIKROMOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
July 27, 2023

Great job…website that supposedly supports status update not being used well as I checked from the text. More

by EPPADILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volkswagen responded

Happy to hear you had an overall great experience with us during your recent service visit! We apologize that you had issues seeing our service updates. We'll make sure to look into that. If you need any assistance or if that happens again in the future, please do not hesitate to reach out to us!

July 27, 2023

So professional, friendly and accommodating. Just wish it was closer for me. Scott is a great person to have on board. More

by Kermett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
July 27, 2023

Thanks for getting me on your schedule so quickly, getting my car serviced within a few hours, the Lyfts back and forth and the car wash! More

by smchapter40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
July 27, 2023

Best in town! Ron is super friendly and knows his VWs. Everyone at Niello is always friendly and professional. More

by jamesmkjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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