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Niello Volkswagen - Service Center

Sacramento, CA

4.8
758 Reviews

758 Reviews of Niello Volkswagen - Service Center

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June 17, 2023

Matt was awesome, it’s always an amazing experience dealing with Matt, he’s the best!!! More

by TERRANCEBUCHANAN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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June 16, 2023

Thanks to Roger my experience with VW was excellent. Roger was extremely helpful and very thorough in his explanation of the services that were presently required and the services needed in the future. More

by stexada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Service Dept
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June 16, 2023

Made sure I was taken care of. Got me a Lyft for the first day and into a loaner car the next. More

by HOFFMANJAMIE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt would give 5 stars as well , Eddie Thomas
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June 15, 2023

Great! Matt Wirth provided an outstanding 1st impression and made me feel happy to know him. Max was out standing too, he greeted me like a person likes t More

by SadLS460owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT WIRTH - Top > ? ? ? ? ?
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June 11, 2023

AMAZING SERVICE AS USUAL. VERY COMMUNICATIVE WITH UPDATES AND COMPLETION TIMES. ALWAYS CALLS BACK WHEN A MESSAGE IS LEFT :) THANK YOU! More

by teresasaetern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROGER
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Jun 14, 2023 -

Niello Volkswagen responded

Thank you for your continued business. We're so pleased to hear that you continue to receive amazing service and we look forward to serving you again in the future.

June 10, 2023

Good customer service. On time. Timely updates. Quality is good. Travel arrangements are good and quick. More

by SRIDHARCHUKKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent, Eddie Thomas
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Jun 14, 2023 -

Niello Volkswagen responded

We're happy you're happy! Thanks for taking the time to leave a review and let us know if there is anything we can do for you in the future.

May 30, 2023

Exceptional customer service from the staff. Good communication and knowledgeable technician who worked on my car. More

by DGARCIA6888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt wirth, Eddie Thomas
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Jun 07, 2023 -

Niello Volkswagen responded

Thank you for the 5-stars! We're so glad to hear that you had such an exceptional experience at our service center. Please let us know if we can help with anything else!

May 26, 2023

Daijah was very nice, she greeted me as soon as I walked in the door and offered me her services. My appointment went fairly quick and smooth, thank you again. More

by MARSHMACIASJ3167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh
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Jun 01, 2023 -

Niello Volkswagen responded

This is what we love to hear! We'll be sure to pass your kind words along to Daijah so they know what a great job they're doing. Happy driving!

May 26, 2023

Greeted with a smile, friendly patient and helpful with all my questions. Great customer service. More

by ELUZM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh Macias
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May 26, 2023

The service advisor was extremely helpful and able to get my service done in a reasonable time. More

by daijah04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
Jun 01, 2023 -

Niello Volkswagen responded

We're thrilled to hear that you had such a great experience with Daijah and we'll pass along your compliments. Don't hesitate to reach out if you need anything in the future.

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