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Niello Volkswagen - Service Center

Sacramento, CA

4.8
783 Reviews

783 Reviews of Niello Volkswagen - Service Center

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August 10, 2023

Professional and kind and attentive staff, wait time acceptable , satisfied with the service that was provided More

by mekimerfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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August 10, 2023

Always a good experience working with Neillo and the service staff are always helpful in assisting. More

by TAPES941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
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Aug 16, 2023 -

Niello Volkswagen responded

Thank you for the great review! Please let us know if there is anything we can assist you with in the future.

August 05, 2023

Excellent service and care from start to finish. Text communications help save time and move things along. More

by wjsy1586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Niello Volkswagen responded

Thank you for the 5 stars and kind words! It's wonderful to hear that you had such a great experience with us. We're here for you anytime!

August 03, 2023

Travis was great! He communicated well and listened to my concerns. He and the service staff ran diagnostics and found something I hadn’t brought my car in for. They More

by Danette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JB
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Aug 09, 2023 -

Niello Volkswagen responded

What a lovely review, Danette. Travis is such an important member of our team, and we'll make sure to pass along your compliments. Thanks so much for sharing your experience and for choosing Niello Volkswagen!

August 03, 2023

Quick, professional service and always informative throughout the service process. I’ll continue to have all my car service with Niello. More

by sacramentogreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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August 03, 2023

Always treated well, great professional service from Ron every time. And if I stop by when Ron is not there, rest of the team provide great service and informational as well. More

by seamac_us
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Volkswagen responded

Isn't Ron and our service team the best? Thanks so much for your continued business here at Niello Volkswagen. See you next time!

August 03, 2023

I felt at home and well taken care of, thanks Roger and Niello as a whole. More

by MONEAKFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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August 03, 2023

I will miss Roger when he retires. The waiting is not as awesome because there is no coffee machine other than that it was good. More

by ppongchandr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Aug 09, 2023 -

Niello Volkswagen responded

We will sure miss Roger too when he retires! Thank you for taking the time to leave us a review and we hope to provide you with an even better experience next time.

Aug 09, 2023 -

ppongchandr responded

Um.. I think I left 5 stars to every catagories.

August 03, 2023

A very good experience and they alway Give me the best of service. Very knowledge able. More

by lewisdoris64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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July 28, 2023

Excellent place! I like that they are open to on Saturdays. This is a plus! More

by zcarmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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