Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Niello Volkswagen - Service Center

Sacramento, CA

4.8
830 Reviews

830 Reviews of Niello Volkswagen - Service Center

Sort by
February 01, 2025

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Awesome people, awesome service makes the wheels go round and round and round. Highly recommended. More

by Zod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pleajur Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel is great! Full of positive energy! Cannot say enough good things about him!
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 31, 2025

I have had some poor experiences at other VW dealerships and was pleasantly surprised with the level of care and service that I received at Niello. It was a breathe of fresh air. Jacob was incredible and ma More

by gaguttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Report | Print
Jan 31, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

I have been very pleased with my experience at Niello Volkswagen thus far. I found them easy to work with during sales, and the service staff have been responsive, friendly and knowledgeable. More

by KLUNK.GUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Niello Volkswagen responded

Thank you, Gus, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

Ron did a great job of explaining eveything and keepin me informed on status of the service work being performed More

by TPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

Jacob was very helpful and kept me updated on my car issues. Totally recommend him for any issues and concerns! More

by Charlene Keh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Jan 31, 2025 -

Niello Volkswagen responded

Thank you, Charlene, for taking the time to share your thoughts on working with Jacob and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 29, 2025

The services that I have had always have been done with great customer service and courtesy. They make recommendations with no pressure and provide transportation. Very reliable. More

by maureenellis47
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Maureen, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 29, 2025

I was help by Jason and he was really helpful and always professional about everything and just a cool person. More

by Blake Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Niello Volkswagen responded

Blake, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

Brent was well versed with my car and helped me quickly resolve my unplanned issue, plus a long term issue I needed to adress. We got the car back quickly for less than I expected, expertly repaired, with More

by wrwicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Niello Volkswagen responded

It's great to hear that Brent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

Always the very best service from start to finish! I drive 1 1/2 hours to get there! Will not go anywhere else! More

by TAGRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel! The best!
Report | Print
Jan 26, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...
6
7
8
...
83