Niello Volkswagen - Service Center

Neillo has always been great to deal with. Service department is always helpful and knowledgeable. Service tech Kernan was also diligent in making sure the issue with radio and controls worked Service department is always helpful and knowledgeable. Service tech Kernan was also diligent in making sure the issue with radio and controls worked as should. Repairs covered as under warrantied part. We thank everyone at Neillo! More

My service advisor, Matt was great. Kind and helpful. They have good communication via text and status tracker. Prices are pretty high, though. Kind and helpful. They have good communication via text and status tracker. Prices are pretty high, though. More

The dealership was not able to service my car even thought I bought it there. They had to send it out to another service center because my car was a chevy. But they did make arrangements to take it thought I bought it there. They had to send it out to another service center because my car was a chevy. But they did make arrangements to take it to the other service center so I didnt have to take in on my own. Sucks when you take off work for something like this. More

Jacob was beyond friendly and helpful! Made my experience seamless and had excellent communication. Great service Made my experience seamless and had excellent communication. Great service More

Nice folks. They squeezed my car in when another repair shop failed to diagnose a coolant leak. Niello misdiagnosed the problem at first, but corrected the pro They squeezed my car in when another repair shop failed to diagnose a coolant leak. Niello misdiagnosed the problem at first, but corrected the problem. I had to rent a car for a week, and like everything else, repair costs have skyrocketed. But they are nice to work with and the car is fixed. More

I had an electrical error code on my 2021 ID. 4. I tried to use my local dealer, but they were unaccommodating and generally awful to work with. Brent and the team at Niello were the exact opposit 4. I tried to use my local dealer, but they were unaccommodating and generally awful to work with. Brent and the team at Niello were the exact opposite. They accommodated me in my time of need, provided me with a great loaner car, and were an extraordinary partner in dealing with the issue. Having a positive experience is the norm at Niello, and that's why I purchased my car from them! More

Amazing customer service, quality work, good price and I was in and out within 3hrs for a 30k service. Nicely done. was in and out within 3hrs for a 30k service. Nicely done. More

Done great job I appreciate him for that customer service it’s too good 10 out of 10 it’s too good 10 out of 10 More

Daijah was very helpful and attentive, I am very happy with the whole service experience with the whole service experience More

I appreciate it when dealerships have service advisors like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like J like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like Jacob. More