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Niello Volkswagen - Service Center

Sacramento, CA

4.8
786 Reviews

786 Reviews of Niello Volkswagen - Service Center

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September 30, 2023

The first person my wife spoke to sucked making this ordeal worse by not helping More

by POPPAAL1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Niello Volkswagen responded

Thanks for sharing this feedback. That said, I'm sorry to hear that you and your wife had a negative experience with our team and would appreciate the opportunity to learn more about your visit. Please don't hesitate to reach out to me at 916.484.5930 if you'd like to discuss this further. Thanks, Scott Russo, Service Manager

September 30, 2023

Quick service was provided and my representative Matt was very nice. Happy with the updates through text. More

by MONICA.ELIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2023

The Volkswagen dealership and Matthew at the Arden location was so helpful he goes above and beyond. Matthew is very kind and tries everything in his power to help but he is a very good employee so I More

by annettestanley91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2023

Ron is courteous, knowledgeable and efficient in getting the needs of my vehicle explained to me and the technician who will be working on my vehicle. Ron has a big smile when greeting me-us. He’s positiv More

by cubaprivacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2023

Awesome service friendly people thank you will be coming back the wait was not long so was happy More

by uma_reddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
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September 29, 2023

The waiting and service area was very clean. Everyone was friendly, and the work was done a day before I expected to have my car back. More

by Melaniecfranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your experience, Melanie! We appreciate you choosing Niello Volkswagen and are happy to hear the team made your service visit quick and easy. Please let us know if we can help with anything else!

September 29, 2023

Awesome customer service, Roger did his best to work with me. Pleasant experience all around. More

by MKomar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Oct 04, 2023 -

Niello Volkswagen responded

Thank you for the great review! We're thrilled to hear that Roger and the team made your visit a great one. We hope to see you again next time!

September 29, 2023

Was exactly in time for drop off. Waited 3 hours. Never saw car for a basic fix. Employees were kind... More

by support28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daijah Marsh-Macias
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Oct 11, 2023 -

Niello Volkswagen responded

While I'm happy to hear that our team was kind, I understand how frustrating it can be when service takes longer than expected, and I'm sorry we were unable to get to your vehicle in a timely manner. If you'd like to discuss your situation further, please give me a call at 916.484.5930. Thanks, Scott Russo, Service Manager

September 29, 2023

Excellent service thank you. My VW Jetta is in excellent condition. Excellent workmanship. Excellent job well done. Thank you . More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
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Oct 04, 2023 -

Niello Volkswagen responded

We appreciate you taking the time to rate your recent service experience at Niello Volkswagen, Raymond. Our team will be here for you whenever you need us next!

Oct 05, 2023 -

raymondhuntley responded

Excellent service thank you.

September 27, 2023

Scott and Travis were both very friendly on the phone. They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in More

by janavaladez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volkswagen responded

This is what we love to hear, Jana! We're so glad that Scott and Travis were able to quickly jump in to get you a new car battery. We'll be sure to pass along your kind words. If any other concerns come up, please don't hesitate to reach out.

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