Niello Volkswagen - Service Center

Most helpful and comfortable experience at any dealership My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my services in the last year has been great-I never felt like I was out of the loop and he even suggested ways to save me money. I absolutely recommend having your VW serviced at Niello. More

Bad customer service. Unfriendly. Unhelpful. Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful Horrible customer service. Very unfriendly, and unhelpful staff. I would advise avoiding Roger Bybee to deal with your car. He is very rude, unhelpful and dishonest. Niello VW Service department can use some help on how to treat customers, and how to diagnose service issues. The issue my vehicle had and the reason I brought my car to them, was not even approached or looked at. They simply said there is not a check engine light on, so your out of luck. They kept my vehicle for 27 hours for no reason, and tried to charge me for parts and service I did not approve. I feel as though they could care less about you as a customer, and I would suggest taking your car to a different VW dealer for any service needs. I am an experienced long time service advisor and service manager of a VW/Audi dealership and am appalled that this dealer has awards with the service I have experienced and witnessed. Any award giving to this service department is misleading and any award that is placed on Roger Bybee's desk should not exist. I will however end this with the fact their coffee was good and waiting area is nice, as I had to wait 3 hours for a simple 1 hour stereo job. I hope their sales department is better, but the time that I spent walking around the lot and showroom, i was not approached once by a sales associate, so I would not know. Best of luck to all on your VW needs. More