Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
606 Reviews

606 Reviews of Niello Volkswagen - Service Center

Sort by
September 01, 2024

Jason was amazing, he got me right in without an appointment because he knew I needed help. He was very kind an accommodating throughout the process and I couldn’t be happier More

by KBAKE916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Sep 01, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 01, 2024

Jacob is so nice and reliable person. I will definitely come back to Neilo VW next time as well. More

by SFUKUNAGA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 01, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Did a great job explaining the service and listening to my concerns. Kept me well informed on the progress of my car. More

by badgrind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Jacob took care of the paperwork and the service for my car. I am happy with his kindness, and willingness to effectively lead me, as a customer, through the service process More

by IRITS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 01, 2024 -

Niello Volkswagen responded

It's great to hear that Jacob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Jacob's friendly demeanor and tenacity made this experience great, even though, in the end no solution was reached. More

by KCOOPER1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 31, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 30, 2024

Making an appt is easy and efficient. They always fit my car in timely and are great with communication throughout the whole service process. Highly recommend! More

by elvail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 30, 2024

Excellent service and advice and Ron is kind and friendly. He goes out of his way to help!! More

by GAIL.CORNELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Niello Volkswagen responded

Thank you, Gail, for your business and this review. We're happy to hear that Ron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 30, 2024

You know you pay the extra nickel, but it’s always worth it when you go. There had a little bit of an issue with a rattle come to find out. It was a couple bolts on my exhaust system replace no charge. Wh More

by MRONYX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2024

Brent provided excellent service. He welcomed me to the dealership, explained the process clearly, set expectations about the length of time my car would be in the service shop, and d More

by John R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Niello Volkswagen responded

Thank you, John, for taking the time to share your thoughts on working with Brent and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2024

Good overview of how to use the car. Very thorough. Took time to explain things. More

by MAILYNG23
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

...
6
...