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Niello Volkswagen - Service Center

Sacramento, CA

4.8
783 Reviews

783 Reviews of Niello Volkswagen - Service Center

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January 02, 2025

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

by CAROLYNDAVIS4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Carolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

Trust this dealership and Travis provides excellent customer service. Up to date on all current issues and very informative on VW's. More

by rwenker251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

Matt was responsive to all my questions and comments and proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other More

by CHRISTIAN.FARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Christian, for your review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

There was always great communication. He helped resolved the issue in the best possible way. More

by TWEETY_LUV_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 31, 2024

Travis is great. He’s been my advisor twice now and he is on it! More

by THEFIVEDUNKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Travis here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 29, 2024

Parking and access were difficult. Customer service was excellent. Only in for a recall notice. More

by captjohnca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Volkswagen responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 28, 2024

Jacob is a fantastic Service Writer. He was kind and considerate, helpful, informative and seemed to know his business. My experience was very enjoyable. More

by leoandmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Dec 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 27, 2024

Niello made the process very easy. I have not had any problems with my 2015 Golf SportWagen TDI SEL. This was just the 40,000-mile transmission service. More

by ROBERTLEIGHTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you, Robert. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 25, 2024

Ron is the best! I hope he is my service advisor every time. Thank you again. More

by TIMPMCMANUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Niello Volkswagen responded

Tim, thank you for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 22, 2024

This is the only place that has ever worked on my VW Dune and I really like my car More

by charliebjflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Niello Volkswagen responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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