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Niello Volkswagen - Service Center

Sacramento, CA

4.8
796 Reviews

796 Reviews of Niello Volkswagen - Service Center

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February 27, 2024

good, prompt service fairly long wait to get an appointment need to return for some warranty issues More

by Tlorini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Feb 27, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 27, 2024

Follow-through and communication was lacking slightly. Very thankful that my service issues were resolved. More

by jacquelineleesoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jacqueline, feel free to contact us at your convenience. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 24, 2024

Niello Volkswagen on Arden Way provided me with great service. The staff was very Knowledgeable and friendly. More

by SUSIE.SMITH19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Feb 25, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susie and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 24, 2024

Ron was helpful, friendly, had good communication, provided great service all around. Thank you again! More

by WARDENGIRL.JR
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 20, 2024

Travis my service advisor was great! He communicated very well, was very detailed oriented, and was specific to next steps regarding my vehicle. More

by jessica.garay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Niello Volkswagen responded

Jessica, Thanks for sharing about your experience with Niello Volkswagen. Travis and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 16, 2024

Niello VW and Brandon did a great job diagnosing our engine problem and repairing it. They also gave us a loaner vehicle, which was appreciated. More

by STDAVIS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Niello Volkswagen responded

It's great to hear that Brandon and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 15, 2024

Rodger will be missed when he retires. Best service rep ever. i have dealt with him for years. More

by ramcmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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Feb 15, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Roger had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 15, 2024

Excellent service thank you. Niello Volkswagen you are excellent. Thank you again for a excellent service. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review, Raymond! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 15, 2024

Did what was necessary, wish the service advisor would have advised they needed both keys More

by deb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Feb 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 12, 2024

Matt was friendly and helpful. Got my car back earlier than expected which was nice. Matt kept me updated as needed. More

by STELLACHOE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Stella, and we are thrilled that you found your experience with Matt here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

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