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Niello Volkswagen - Service Center

Sacramento, CA

4.8
590 Reviews

590 Reviews of Niello Volkswagen - Service Center

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July 27, 2023

So professional, friendly and accommodating. Just wish it was closer for me. Scott is a great person to have on board. More

by Kermett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Service at Niello is excellent from your arrival to departure. When I called about a damaged tire, Rodger Bybee told me to come in the next morning even without an appoint. In less than an hour, my VW More

by fvmagic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volkswagen responded

We appreciate you taking the time to leave us a kind review! We're so glad to hear Rodger provided a great service experience for you and your vehicle. Please don't hesitate to reach out to us if we can assist further!

July 27, 2023

Very professional and courteous service. They took care of the issue in a timely manner. More

by NURIDDINIKROMOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Too crowded to give good service. Automatically have to leave your vehicle for the day. More

by DENNISBUCHALSKI
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Great job…website that supposedly supports status update not being used well as I checked from the text. More

by EPPADILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volkswagen responded

Happy to hear you had an overall great experience with us during your recent service visit! We apologize that you had issues seeing our service updates. We'll make sure to look into that. If you need any assistance or if that happens again in the future, please do not hesitate to reach out to us!

July 27, 2023

Appreciative. I find this dealership to be very personable, professional and knowledgeable. I am grateful. More

by RENATA.PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Havard
July 26, 2023

Travis is very efficient and communicative. I highly recommend him and the team at Niello VW More

by JSORIANO310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Ron is very professional, provides exceptional service, and my car is running perfectly! Extremely happy with Niello! More

by Meredith Parkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Russo
July 26, 2023

Good job finishing service in timeframe discussed and communicating updates. Able to get started on time helped too. More

by BOILEAUCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Always such a great experience here! High quality, respectful, fast, friendly service. Would recommend this dealership to anyone! More

by VU.ELLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volkswagen responded

Thank you for the 5-star rating! Your support means so much. We appreciate your business and are here for you anytime.

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