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Niello Volkswagen - Service Center

Sacramento, CA

4.8
796 Reviews

796 Reviews of Niello Volkswagen - Service Center

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March 13, 2024

Always very polite and courteous when I bring my Atlas in for service. I will be back. More

by npane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Olmstead, Roger Bybee
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Mar 13, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2024

Great service, great location and great people. Always come here and always get great service! More

by COOLBRAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2024

Matt Wirth has always been very courteous and understanding of my situation and needs. He makes sure the car issues are resolved properly. More

by UKODIRA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2024

Very professional, kept us updated on progress. Very pleasant to work with. Very happy with our experience. Bob and Linda More

by LINDA.STCYR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Niello Volkswagen responded

Thank you for your very kind review, Linda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2024

Ron was very friendly and professional at the same time. He saved another trip for me by accommodating all the recall services with this service. Also offered a loaner car. Thanks for the quality service. More

by ayshabindya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2024

Everything was fine with the recall replacement it was quick to check in so I was satisfied. More

by tanyacain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pleajure, Daijah Marsh-Macias
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Mar 11, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Tanya, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2024

TRAVIS was absolutely awesome! He was friendly and explained thoroughly. I ran late to pick up my car & he said NOT to stress, that he would wait. It was.Friday after 5 pm. He was More

by MARIBEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 08, 2024

Niello has always given me good service no matter which dealership I’ve visited. Fifteen word minimum. More

by NUMIS.NOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Mar 08, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 08, 2024

Appreciate the professionalism to work with me to correct a repair that I felt needed to be corrected. More

by alimr2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

My experience was excellent. The amount of time was just as Daijah told me it would. All staff was cordial and friendly. A great operation! More

by michael@hawkinsstrategicadvocacy.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
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Mar 07, 2024 -

Niello Volkswagen responded

Michael, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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