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Niello Volkswagen - Service Center

Sacramento, CA

4.8
590 Reviews

590 Reviews of Niello Volkswagen - Service Center

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August 19, 2023

I brought the VW in because their is a short in the lights. Well, the minute I brought it home, at did it again. I don't think they even looked at the switch.you all said nothing was wrong. I said it More

by elena.schwed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daijah Marsh-Macias
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

Prompt service, quality work. Everything was explained ahead of time, and the service matched the details of the explanation. Will definitely go here again. More

by dan.tarpein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Volkswagen responded

This is what we love to hear, Dan! We're so happy to hear you had a positive experience with us. Thank you for trusting our team to take care of your vehicle. We appreciate your business and are here for you anytime!

August 19, 2023

Really easy experience. Everything was taken care of. The loaner was great and the communication was good throughout. More

by LESLIEEVANS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2023

Got my jetta sportwagon tdi fixed right and fast! Thank you VW, you guys are awesome More

by HAMMERLIGHT22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Volkswagen responded

So glad to know that our service team was able to repair your Jetta SportWagen so efficiently! We will make sure to pass along your thanks and look forward to working with you again in the future.

August 17, 2023

Friendly knowledgeable and professional- Brent seemed genuinely concerned about my satisfaction both with the work done and the turn around time More

by CHRISTINEMEIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Volkswagen responded

Thank you for sharing, Christine! We're thrilled to hear that Brent made your recent visit such a great one. Please don't hesitate to reach out if there's anything you need from us in the future!

August 17, 2023

the waiting time for oil change is too long - 3 hours. Plus getting there and coming back makes total 4 hours. It is definitely too long compared to other places which do the job in 30- 45 minutes. More

by Dan.go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Niello Volkswagen responded

Dan, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to share additional details about your visit, please reach out to me at srusso@niello.com. Thank you, Scott Russo, Service Manager

August 10, 2023

Professional and kind and attentive staff, wait time acceptable , satisfied with the service that was provided More

by mekimerfeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

Always a good experience working with Neillo and the service staff are always helpful in assisting. More

by TAPES941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Niello Volkswagen responded

Thank you for the great review! Please let us know if there is anything we can assist you with in the future.

August 10, 2023

great service cant wait to come back to niello volkswagen people are always fun to talk to here More

by MATTHEW.WIRTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Niello Volkswagen responded

We're so happy to hear this, Matthew! Thank you for the great review and your continued business. We look forward to chatting with you again!

August 04, 2023

Excellent service and care from start to finish. Text communications help save time and move things along. More

by wjsy1586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Volkswagen responded

Thank you for the 5 stars and kind words! It's wonderful to hear that you had such a great experience with us. We're here for you anytime!

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