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Niello Volkswagen - Service Center

Sacramento, CA

4.8
590 Reviews

590 Reviews of Niello Volkswagen - Service Center

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September 07, 2023

Daijah was very accommodating and professional. She made room for me as a walk-in oil change on a busy day. Daijah lives up to the Niello name in customer service. Thank you. More

by MPEBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with Daijah
Sep 13, 2023 -

Niello Volkswagen responded

Hello! Thank you for sharing your positive experience with Daijah! We're so glad that she was able to assist you with your walk-in oil change. We hope to see you again soon!

September 07, 2023

Thank you Rodger Bybee and Niello for providing me with excellent customer care since 2011! More

by Anita.clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Volkswagen responded

Anita, It's fantastic to hear that Rodger and the rest of our team have been providing you with excellent customer care since 2011! We greatly appreciate your continued trust and we're here to continue providing you with exceptional service. Thank you for being a valued customer!

September 07, 2023

Niello VW never disappoints! They have the best reputation in the industry for prompt, friendly, and trustworthy customer service. Hands down, a great experience... More

by mmurakami0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2023

Friendly staff. Clean waiting area. Easy connection to WiFi. Quick service and communication. My down size is I have complained every time I have gone I for whatever More

by NICOLE_LOVELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Niello Volkswagen responded

Hi Nicole, Thank you for taking the time to walk us through your recent visit. I appreciate you bringing this to our attention, and apologize for the inconvenience you've experienced with your radio. At your convenience, please reach out to me at srusso@niello.com or 916-484-5930 so that I can get to the bottom of this for you. Scott Russo, Service Manager

September 02, 2023

We've been taking cars here for service for years and they never disappoint. Excellent work and customer service. More

by playharder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

We greatly appreciate your loyalty and trust in our service over the years. Thank you for choosing Niello Volkswagen, and we look forward to many more years of serving you!

September 02, 2023

Post an anime you’ve seen less painful movie than a normal one right now Dr Pepper Jack cheese More

by Lmkaplow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Loved his friendly service and he helped out so much! Awesome guy! Thank you travis More

by LOGANWMORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Volkswagen responded

We are so lucky to have Travis on our team! Thank you for taking the time to acknowledge his great work, Logan. Your support means a lot, and we look forward to seeing you again soon!

August 31, 2023

Awesome experience every time! Always so nice and courteous and very accommodating to fit my needs More

by MARISSA_AUTREY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Great place to buy and have service maintenance done on VW Tiguan. The staff provide wonderful service. More

by LAWVAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail
August 30, 2023

Ron Stevenson took care of what I needed done on the car. The car drove very well afterward. More

by george_yorba
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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