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Niello Volkswagen - Service Center

Sacramento, CA

4.8
606 Reviews

607 Reviews of Niello Volkswagen - Service Center

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September 08, 2024

Always Great customer service working with Matt. He always gets the job done. Appreciate him More

by r8dergurl68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 08, 2024

I took my Golf for a timing belt maintenance, they provided great service with transparency and communication. More

by wholiodp30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More

by abdulibrahim34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alvarenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Balassi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Matthew Wirth at Service Dept. is really a nice guy, friendly, sweet, knowlegeable and able to answer all my concen. I have my services done in Neilo VW since I have my 2017 Golf a More

by 430i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for Matthew and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 07, 2024

Work was completed quickly and competently. Highly recommend this dealership for VW ID-4 repairs. More

by MPKERNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 06, 2024

The service was great! Brent was so super friendly and the service was quick. Thank you! More

by anniedoolittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Niello Volkswagen responded

Annie, we are very happy to hear that Brent provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 06, 2024

Good service, great people. Happy with service, clean facilities, easy access to dealership, timing was good. More

by CJLIGHTFOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 04, 2024

Very attentive. Finished working on my car sooner than expected. They even replaced a missing wheel cover. More

by carlakimball73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 04, 2024 -

Niello Volkswagen responded

Carla, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 04, 2024

I’m very happy with the dealership and the service they’ve provided. My car was away longer than I expected or was told it would be, which was a little discouraging. Otherwise everyone’s been amazing. More

by CCSIMMONS172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 03, 2024

I have been taking my car there for years and have always had a good experience. More

by cmyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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