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Niello Volkswagen - Service Center
Sacramento, CA
590 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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590 Reviews of Niello Volkswagen - Service Center
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September 29, 2023
Awesome customer service, Roger did his best to work with me. Pleasant experience all around. me. Pleasant experience all around. More
by MKomar
Verified CustomerEmployees Worked With
September 29, 2023
Was exactly in time for drop off. Waited 3 hours. Never saw car for a basic fix. Employees were kind... Waited 3 hours. Never saw car for a basic fix. Employees were kind... More
by support28
Employees Worked With
September 29, 2023
Excellent service thank you. My VW Jetta is in excellent condition. Excellent workmanship. Excellent job well done. Thank you . My VW Jetta is in excellent condition. Excellent workmanship. Excellent job well done. Thank you . More
by raymondhuntley
September 27, 2023
Scott and Travis were both very friendly on the phone. They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in They were able to squeeze me in-between appointments for a new battery. Both were extremely courteous over the phone, and Travis was very helpful in person. More
by janavaladez
September 27, 2023
Our third VW just rolled past 100,000 miles. Thanks to Brad Hollingsworth our service technician and Roger Bybee our service advisor. And all the other staff in the Services Dept, who answer Thanks to Brad Hollingsworth our service technician and Roger Bybee our service advisor. And all the other staff in the Services Dept, who answer endless questions, provide a ride home, and carefully ferry our cars back and forth for service. Also the people at the Parts Counter -- our 1993 Eurovan owes them a debt of gratitude for their efforts at tracking down parts to keep it running More
by R.Yoha
September 24, 2023
Brent took great care of us and our car. He is always super friendly and responsive. We couldn't have asked for a better experience!! He is always super friendly and responsive. We couldn't have asked for a better experience!! More
by mike1124
Employees Worked With
September 23, 2023
Took my car in for 40,000 mile check up. All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon as possible. More
by niellovw
Employees Worked With
September 17, 2023
Back in May, Niello replaced gas cover release switch with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced a with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced and found used switch and resolved…Roger went above and beyond for me More
by ewhitmore1
Employees Worked With
September 17, 2023
Too far of a drive for me. But glad to hear from Ron that they are opening one close to my neighborhood But glad to hear from Ron that they are opening one close to my neighborhood More
by Bebe23
Employees Worked With
September 17, 2023
My service rep Brandon was excellent as always. He is very knowledgeable and helpful every time. He is very knowledgeable and helpful every time. More
by MATTHEWBURKETT
Employees Worked With
