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Niello Volkswagen - Service Center

Sacramento, CA

4.8
796 Reviews

796 Reviews of Niello Volkswagen - Service Center

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April 15, 2024

The service consultant he is great! . Satisfied with the service. Will continue to go to VW dealership. More

by antoniettastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mackenzie
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Apr 15, 2024 -

Niello Volkswagen responded

Thanks, Antonietta, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 15, 2024

Great service and very professional. Not pushy but informative. Thank you for the great service! More

by ARISTONNETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janea , Daijah Marsh-Macias
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Apr 15, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 15, 2024

Great customer service would recommend to anyone. Everything was explained by detail. All maintenance done on time. More

by THEO79SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2024

Went above and beyond to fix the problem and advocating for me to have VW warrantee cover the very expensive repair. More

by elvishogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Apr 13, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2024

Jason was most accommodating. He listened to me and was just lovely to meet. K. Olney More

by KO1001301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Apr 13, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2024

Good communication. Prompt service. Very professional easy to change my original alone. I was able to to a night drop off which made it convenient .Travis was grea More

by JONI2960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Travis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2024

The service rep listened to my issues and followed through with instructions for the technician. More

by OCHRISTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wanner
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Apr 13, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 12, 2024

Everyone there was very professional, courteous, and helpful. Service was completed in a very timely fashion and I was kept well informed of the car’s status. I’ve always been well pleased with Niello’s More

by RROLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 12, 2024

Ronald was friendly and a pro. He answered all my questions and gave recommendations. He got me back in my car at a reasonable amount of time. More

by jaimetime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ronald delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 12, 2024

This was a quick and painless process. Would like to thank the advisor and the rest of the team for great support More

by lenizraelev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New advisor that just came from Subaru
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Apr 13, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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