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Niello Volkswagen - Service Center

Sacramento, CA

4.8
463 Reviews

463 Reviews of Niello Volkswagen - Service Center

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June 24, 2023

Great service and customer service. This is my second time working with Matt W. He is very knowledgeable. Appreciate the great service! More

by EVELYN.W2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Wierth
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Jun 28, 2023 -

Niello Volkswagen responded

We truly appreciate your continued business, Evelyn! We're lucky to have Matt on our team and we'll be sure to pass along your kind words. See you next time!

Helpful
June 24, 2023

Always great service with constant communication. Matt is very responsive. I feel that niello values me as a customer. More

by GARY99
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Wirth
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Jun 28, 2023 -

Niello Volkswagen responded

We're lucky to have amazing customers like you, Gary! Thanks for your continued business and for taking the time to write such a lovely review. We appreciate you!

Helpful
June 23, 2023

I am extremely pleased and happy with the service I was provided with from Matt! He truly understood where I was coming from in my situation and took care of things for my car. More

by Annette
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt-service advisor
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Helpful
June 22, 2023

Ran was great and helpful. Kept me updated on my vehicle.I would definitely come back More

by dkk530
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron , Eddie Thomas
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Helpful
June 22, 2023

Great communication, love the text notifications and online tracking during service. Convenient drop off/pick up too. More

by R.G.LINDE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt, Eddie Thomas
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Helpful
June 17, 2023

Matt was awesome, it’s always an amazing experience dealing with Matt, he’s the best!!! More

by TERRANCEBUCHANAN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Helpful
June 16, 2023

Thanks to Roger my experience with VW was excellent. Roger was extremely helpful and very thorough in his explanation of the services that were presently required and the services needed in the future. More

by stexada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Service Dept
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Helpful
June 16, 2023

Made sure I was taken care of. Got me a Lyft for the first day and into a loaner car the next. More

by HOFFMANJAMIE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt would give 5 stars as well , Eddie Thomas
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Helpful
June 15, 2023

Great! Matt Wirth provided an outstanding 1st impression and made me feel happy to know him. Max was out standing too, he greeted me like a person likes t More

by SadLS460owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT WIRTH - Top > ? ? ? ? ?
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Helpful
June 11, 2023

AMAZING SERVICE AS USUAL. VERY COMMUNICATIVE WITH UPDATES AND COMPLETION TIMES. ALWAYS CALLS BACK WHEN A MESSAGE IS LEFT :) THANK YOU! More

by teresasaetern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROGER
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Jun 14, 2023 -

Niello Volkswagen responded

Thank you for your continued business. We're so pleased to hear that you continue to receive amazing service and we look forward to serving you again in the future.

Helpful
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