Niello Volkswagen - Service Center

Awesome ! Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record t Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record time! Peace of Mind, confident in the superior service by Niello! Thanks to your team! More

Very good customer service. Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call fro Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call from them regarding the status. I called yesterday and was told that they don't know when my replacement steering wheel is coming in on a 2022 Tiguan R-Line that I leased brand new? The faulty sensor goes off at least 10-15 times a day while driving with a very loud ding sound that makes driving a new car less than to be desired. There is no way to turn it off and in my opinion it's something faulty like this that could cause an accident while driving. Sometimes I get a very loud ding every few seconds that lasts all day. The dealership knows this. That is my reason for 3 stars about Niello at this time. Well see when the steering wheel gets fixed. Already spoke to an attorney about the lemon law and they believe this may end up falling into this category. We'll see.... More

"Confident" is how I feel about having your service department service my vehicle. I know when my car is ready it will perform like new. department service my vehicle. I know when my car is ready it will perform like new. More

I was very pleased with the professionalism and friendliness of the service team. I will definitely be taking my car back for service. friendliness of the service team. I will definitely be taking my car back for service. More

Brandon took care of me right away as I walked in, and he set me up in the lounge with up to date news about my car. Brad Hollingsworth always takes care of my car when serviced. I know that my car is well set me up in the lounge with up to date news about my car. Brad Hollingsworth always takes care of my car when serviced. I know that my car is well taken care of and safe when he’s doing the job. If he’s no longer there, I won’t be coming back. More

Always above and beyond what was expected. Ever timely and courteous, Niello is my dealership Ever timely and courteous, Niello is my dealership More