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Niello Volkswagen - Service Center
Sacramento, CA
462 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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462 Reviews of Niello Volkswagen - Service Center
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October 22, 2023
This was my first experience at this dealership and I was amazed at the customer service I received. From the first phone call to my vehicle pick up, they kept me informed and were extremely thorough in lett amazed at the customer service I received. From the first phone call to my vehicle pick up, they kept me informed and were extremely thorough in letting me know what was done as well as additional items they found that will need to be done. Pictures were provided for all the items. Very professional and helpful. Ron was great! Very knowledgeable and friendly. Would recommend them to everyone. More
by David@hhpools.com
Verified Customer
Helpful October 21, 2023
Every moment of service from start to finish has been above and beyond my expectations! above and beyond my expectations! More
by kennyrkim
Employees Worked With
Other Employees :
It’s 5-star care and service at Neillo VW from my experience.
October 20, 2023
Matt was very communicative about the entire process. He was very helpful. Was great at updating me throughout the entire thing. He was very helpful. Was great at updating me throughout the entire thing. More
by a_Davis93
Employees Worked With
October 20, 2023
Awesome customer service. Explains things clearly and keeps customer aware of service progress. Complimentary Lyft to and from the dealership. Explains things clearly and keeps customer aware of service progress. Complimentary Lyft to and from the dealership. More
by carraher
Employees Worked With
October 19, 2023
Everyone is friendly and helpful. The waiting room and coffee are welcome. The service was done on time. The waiting room and coffee are welcome. The service was done on time. More
by ramjunken
Employees Worked With
October 19, 2023
They fixed our car before I expected. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. More
by Jane_B
October 19, 2023
I highly recommend Travis who did everything he could to solve the problem that I had in my car. Nilo Volkswagen is lucky to have him. Thanks Travis for everything. solve the problem that I had in my car. Nilo Volkswagen is lucky to have him. Thanks Travis for everything. More
by sarmedjalil
Employees Worked With
October 19, 2023
I would like to get out of the shop in less than 90 minutes but it was ok minutes but it was ok More
by vwdoctor
Employees Worked With
October 19, 2023
Nice to me. Finish when they say . I have to wait for my car. The tv and snacks help Finish when they say . I have to wait for my car. The tv and snacks help More
by asrmmnt
Employees Worked With
October 17, 2023
Travis’s answered my questions quickly gave me a heads up on man power in and out faster than I thought. Gave me complete information on other work to be done. So when I left I felt confident. Knowing t Yo on man power in and out faster than I thought. Gave me complete information on other work to be done. So when I left I felt confident. Knowing t Your service department is doing a great job thank you More
by sturgeon13
Employees Worked With
