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Niello Volkswagen - Service Center

Sacramento, CA

4.8
602 Reviews

602 Reviews of Niello Volkswagen - Service Center

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March 22, 2024

Treated like a VIP! ! Ron took great care of me and my vehicle! A* Neillo VW team! More

by GCLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 22, 2024

Great service from Travis and crew. Easy in and easy out. Fully explained what was needed and what was done. More

by George.f.peckham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Travis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, George, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 22, 2024

Travis was very helpful and went above and beyond to make sure my cars issue was resolved. More

by thatsassymama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 22, 2024

Jose in sales, Carlos in management, the financing and service team are fabulous! They took care of us like family. Jose is the best sales person we have ever dealt with. Thanks to the whole team! More

by KARIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in service
Mar 24, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 21, 2024

I have been a customer since I purchased my car in 2009. Great service, just sorry to see the “old timers” retiring. More

by 197450jah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 21, 2024

The routine service was helpful and resolved the issue found by the technician. We were advised during the inspection. More

by lorna-rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 20, 2024

We had our 2017 Jetta towed in after hours. We had excellent service beginning the next morning when the team called us and texted us to figure out what the car needed. We didn’t have an appoin More

by amylove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Travis and our team. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 20, 2024

Thanks Ron! You always take care of me. From fitting me in for an appointment, to making sure I have rides to and from. And getting whatever concerns I have hand More

by JPorange00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Ron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

Great service yesterday. I will continue to bring my car to Niello Volkswagen. Thank you. More

by shnabe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matthew and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 17, 2024

We had a great, easy, smooth experience! The whole process was great! Everyone we came in contact was very nice and professional! More

by HOLLY_DESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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