Niello Volkswagen - Service Center

Good service. Everything was done quickly and properly. My only complaint is pricing. Dealerships are 10x more likely than other shops to have parts on hand, but a Everything was done quickly and properly. My only complaint is pricing. Dealerships are 10x more likely than other shops to have parts on hand, but always charge a higher price, and that kinda sucks. Customer service was amazing though. They worked with my warranty company throughout the process and helped me get it take care of. They did drop the price for me on the warranty service, which would've been 5 stars, but it was the $164 brake flush that most shops just do as part of the brake replacement process. So all in all 700 dollars for a pair of front brakes. Yikes. But if you're gonna go into a dealership for your vw, this is definitely the one, I found their service friendly and helpful. More

This dealership was helpful, courteous, professional and organized. They provided Lyft. Rid home which was very helpful organized. They provided Lyft. Rid home which was very helpful More

Ron is personable and professional everytime I get my car serviced. It's always a great customer experience. serviced. It's always a great customer experience. More

Daijah did not follow through on appointment rescheduling and vehicle was left dirty inside when repairs were complete. Also, the car is constantly being diagnosed with major expensive repairs, but when I qu and vehicle was left dirty inside when repairs were complete. Also, the car is constantly being diagnosed with major expensive repairs, but when I question them different advisors tell me different things. This last time, the adjuster from the Zurich extended warranty did not agree with the diagnosis leaving me to wonder about the honesty of Niello VW’s service center. More

Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks manner great staff and very knowledgeable thanks More

Staff is always very courteous and knowledgeable and able to give clear explanations of what the service entails to give clear explanations of what the service entails More

Jacob was so great to work with and really took time to explain and listen explain and listen More

They were very efficient in getting my car serviced. Completed in a small amount of time. Completed in a small amount of time. More

As with previous service visits, Matt was very friendly and professional. The service was done quickly and completely and at a reasonable price. Thanks again, Matt! and professional. The service was done quickly and completely and at a reasonable price. Thanks again, Matt! More

Great service, but having an appointment doesn’t seem to help much. Appointment was in am and oil change wasn’t done till after 3 that day. Especially difficult if driving from out of the area. Either have help much. Appointment was in am and oil change wasn’t done till after 3 that day. Especially difficult if driving from out of the area. Either have a driver follow or stay there all day for an oil change. More