Niello Volkswagen - Service Center

Very professional, polite,and I was informed of everything that was happening to my car. everything that was happening to my car. More

Great dealership and very friendly and helpful service department. All my questions were answered… and MORE. Jacob went above and beyond and I will only bring my car here for all service moving forward. department. All my questions were answered… and MORE. Jacob went above and beyond and I will only bring my car here for all service moving forward. More

My annual maintenance visit was done in an efficient and expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW w expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW was still in the business of washing my car. More

Great customer service and Matt is really empathetic and understanding of my financial situation and did his best to help me. understanding of my financial situation and did his best to help me. More

Jake was very attentive and helpful and worked with me to get my car fixed and stay within my budget get my car fixed and stay within my budget More

Ronald made my whole service experience easy and comfortable. He went out of his way to make sure I felt at home while waiting and offered to drive me somewhere locally while I waited for my car. I comfortable. He went out of his way to make sure I felt at home while waiting and offered to drive me somewhere locally while I waited for my car. I just stayed in the waiting room but it’s was nice that he offered. Ronald also gave me realistic time estimates for the work, and I was pleasantly surprised to find out the service department had finished well under the projected time. I was shown a variety of options of different services that Ronald was willing to have added to my ticket but wasn’t pressured or lied to in order to increase the price. It felt comfortable and right. Ronald and Neillo far exceeded my expectations. Thank you. More

Jacob's customer service was some of the best I have every received. Great appreciated working with him. every received. Great appreciated working with him. More

Under the circumstances, it was a good experience. It was completed on time. Good results. It was completed on time. Good results. More

Travis & Brandon both were super helpful and I enjoyed working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked int working with them both. What is frustrating is that the spoiler on the car is a different white than the white of the car. The two of them looked into it and found that it is actually on all of the white Tiguan's. They advised that the color match wouldn't be covered under warranty because it seemed to be "stock" for the line. They advise I reach out to VW of America and see what they can do. I am not trying to be difficult but for someone who has owned 5 other VW vehicles, this is a first! I'd love for it to match so I'll try to reach out to VW and see if they can approve the adjustment. Shoutout to Travis for the help! More

Great customer service from the time I arrived until the car was ready and picked up. It was a great experience. car was ready and picked up. It was a great experience. More