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Niello Volkswagen - Service Center

Sacramento, CA

4.8
846 Reviews

846 Reviews of Niello Volkswagen - Service Center

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October 20, 2024

Ron and the crew are terrific and have always taken care of our two VW sportswagens. These guys are the best! More

by dhunt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 20, 2024

Got a tuneup - Brent and his team got my 2007 Rabbit running like a new car. Easy drop off / pick-up, thorough communication, and overall excellent experience. More

by CSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wanner
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Oct 20, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 20, 2024

Jacob was great! He was friendly and professional at check-in. He was genuinely concerned about my car when the inspection showed some dried coolant leak that was cau More

by valchou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Oct 20, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

My experiences with Niello staff has always been positive and courteous. I always receive a detailed explanation for services completed. More

by PPHENIZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Oct 20, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

Great service! My car was in and out in very minimal time, and I was kept up to date the entire time. Thank you! More

by soychristina21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

This was a very quick visit. There was nothing wrong with the vehicle. All I needed was to have a key fob program. Cooper and the parts staff (I was in two weeks ago to order the More

by MOTORMIKE31M1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not have the names for the two guys in the parts department.
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Oct 20, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 17, 2024

The service was very good and thorough. Everyone was helpful especially Jason. He kept me informed regularly which I really appreciated. More

by gunndad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wanner
Report | Print
Oct 18, 2024 -

Niello Volkswagen responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything Jason can assist you with in the future. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 17, 2024

Professionalism of Travis and his explanations about recall helped me to understand and drive my vehicle with confidence. More

by Latkovskyy Denys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Niello Volkswagen responded

It's great to hear that Travis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 17, 2024

Having weekend appointments is incredibly helpful and everyone is kind, efficient, and capable. Highly recommend! More

by lillianhazelbutzow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Niello Volkswagen responded

Lillian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brent met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 16, 2024

Consistent quality service every visit marks what I expect and receive every time I bring my car in. More

by GARYREINER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Niello Volkswagen responded

Thank you for your very kind review, Gary. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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