Niello Volkswagen - Service Center

Three trips to diagnose and repair wiring issue. Techs seemed interested but unable to address electrical problem, focusing on mechanical issues which didn’t exist. Service writer Matt Wirth saved t Techs seemed interested but unable to address electrical problem, focusing on mechanical issues which didn’t exist. Service writer Matt Wirth saved the day and earned my return business. More

When my appt was scheduled I was told it would take 3-4 hours. Upon arrival I was told this is an all day job. I was forced to sit and wait. My appt time was 9am. I looked in the bay at 1:30 and my car w hours. Upon arrival I was told this is an all day job. I was forced to sit and wait. My appt time was 9am. I looked in the bay at 1:30 and my car wasn’t even in the shop yet however my advisor told me it was being worked on. I looked at 2pm and my car was now in the shop and being worked on. The work was completed by 4:30. Flat out lie by the advisor. Had the work begun at my appt time (9am), the service would have been completed in the 3-4 hours as I was initially told. Several other unhappy customers waiting extended period of time. Now that my warranty has expired, I will be taking my vehicle elsewhere. More

Provided a loaner car while my car was serviced. That was helpful. Very friendly staff. That was helpful. Very friendly staff. More

Service rep was great. Car came back with dent and no remedies were offered. Tech took vehicle home to personal residence were sent may have occurred. Car came back with dent and no remedies were offered. Tech took vehicle home to personal residence were sent may have occurred. More

I've been a customer for over 20 years. I always experience the best service. It is very convenient to be able to do my work in the desk area of the lounge while waiting for my car. Thanks! I always experience the best service. It is very convenient to be able to do my work in the desk area of the lounge while waiting for my car. Thanks! More

After not receiving a phone call back I got through and they were exceptional. My car got in and out faster than expected and price was also better than expected. I only wish the location was easier to get they were exceptional. My car got in and out faster than expected and price was also better than expected. I only wish the location was easier to get to! More

Very busy service department. I’ve been happy with the service on both my Jetta tdi diesel and my Passat tdi diesel. I’ve been happy with the service on both my Jetta tdi diesel and my Passat tdi diesel. More

Incredibly surprised by the greeting, support and technical service and feedback. The service summary video is "Best in Class" and the communication whether email or text is top notch. I already ha technical service and feedback. The service summary video is "Best in Class" and the communication whether email or text is top notch. I already have shared the outstanding experience with others. More

Excellent customer service, quality repairs and maintenance work for my Volkswagen, I would highly recommend. maintenance work for my Volkswagen, I would highly recommend. More

Highly recommended to bring your Volkswagen make sure you ask for Ron @service advisor, he will help you and give you a great customer service ask for Ron @service advisor, he will help you and give you a great customer service More