Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
590 Reviews

590 Reviews of Niello Volkswagen - Service Center

Sort by
September 20, 2024

Great service all around from making the appointment to picking up the completed vehicle it was great! More

by VELOMETRICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 20, 2024

Always a great experience at Niello VW. Travis was knowledgeable and courteous and notified me when my car's service was complete. I walked around your car lot and had a nice conversation More

by HLANDY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan
Sep 20, 2024 -

Niello Volkswagen responded

Thank you, Howard, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 18, 2024

Travis a is great Adviser. He listened and suggested what is best for my car. More

by MARIAELENAKNOX72
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Niello Volkswagen responded

Thank you, Maria, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 18, 2024

Due to its customer service, I have gotten all my vehicles from Niello for more than 20 years. …and so did my father and so has my daughter. More

by akalisacooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 17, 2024

Everyone is very friendly and wants to make sure you have the best experience possible. The free Lyfts are also super convenient! More

by solarflare120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 16, 2024

Took my car in for scheduled maintenance which was fine. However I had to bring it back because something was wrong with the infotainment system. I had to take a 1/2 day off to take it back in to get it fix More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 16, 2024

Jacob was great to work with. Would come back again and will recommend him and the Niello service center. More

by jdeninno13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 16, 2024 -

Niello Volkswagen responded

We are very happy to hear Jacob provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 15, 2024

Matt, my service advisor is very helpful, great communication during the service visit and has always demonstrated professionalism whenever I bring in my vehicle there, highly recommended! More

by benanin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

Delays in checking in, waiting for a service advisor and then during the check in. both understandable. otherwise excellent. More

by CABRALPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

Staff was very pleasant and helpful. All my questions answered and kept me up to date with the status of my car. Jacob was very professional and a joy to work with. More

by melissaearls82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 15, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...