Niello Volkswagen - Service Center

Excellent work, efficient, thorough, solved an issue another car shop was not able to (at least not after two attempts and about $1500); for the 3rd try we took it to niello Sacramento (we now live in F another car shop was not able to (at least not after two attempts and about $1500); for the 3rd try we took it to niello Sacramento (we now live in Folsom— but used to go to niello when we lived in Sac.) Anyway, we’ll definitely return to niello and are 100% satisfied. More

We had a Great Experience. Friendly and knowledgeable staff. Easy process from start to finish. Couldn’t be more happy with our car. Friendly and knowledgeable staff. Easy process from start to finish. Couldn’t be more happy with our car. More

good communication from the service team, and wonderful experience with both the sales and service team. Would recommend to others. experience with both the sales and service team. Would recommend to others. More

Ron kept me up to speed with the diag and repair statuses every step of the way. Very happy with the service and speed of the repair. every step of the way. Very happy with the service and speed of the repair. More

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. more trustworthy than dealers nearer to me. More

Good ,time saving…. ,tell accurate information about my car.fully satisfied with your service thanks ,tell accurate information about my car.fully satisfied with your service thanks More

They are always so helpful and kind when bringing in our cars. Clean and nice. cars. Clean and nice. More

Although the dealership is far from my home they always accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic More

Fast, honest, friendly and informative. I Always enjoy my visits here and appreciate how they explain things clearly and charge honest and fair prices. I Always enjoy my visits here and appreciate how they explain things clearly and charge honest and fair prices. More

Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More