Niello Volkswagen - Service Center

Was avoiding the service because of budget constraints. They stayed within the estimate and there was no upselling. Hurray! Thank you! They stayed within the estimate and there was no upselling. Hurray! Thank you! More

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to detail. More

Brent was friendly, professional, efficient, and informative. The service area is clean, spacious. The waiting area is comfortable and functional. informative. The service area is clean, spacious. The waiting area is comfortable and functional. More

matt explained everything so i understood everything that was happening and kept me updated. i appreciated the good customer service. was happening and kept me updated. i appreciated the good customer service. More

Ron is has been my service advisor since I was an 18 year old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on. He goes above and beyond and for that is the reason I have followed him to Niello VW. He is a gem and deserves all the praise for keeping his clients happy and taken care of. More

Todd Olmstead is the bomb! Matt Wirth is totally awesome! You need more like them! Matt Wirth is totally awesome! You need more like them! More

My service rep was Jacob, and he was prompt, informative and accommodating and got me taken care of quickly. and accommodating and got me taken care of quickly. More

I had a fantastic experience at Niello Volkswagen! Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made su Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made sure I felt comfortable with everything. As always, Niello Volkswagen does an excellent job with customer service and car maintenance. While some services can be costly, I’ve always found them to be fair and transparent. It's clear they value their customers. I highly recommend Niello Volkswagen to anyone in Sacramento looking for reliable and trustworthy service! More

Ron did a great job of keeping me informed of the progress of my car’s maintenance. I also appreciated that one of the employees parked my car for me while I was waiting for a service advisor (the l progress of my car’s maintenance. I also appreciated that one of the employees parked my car for me while I was waiting for a service advisor (the lot had been full). More

Ronald very helpful keeping me informed of the status of my vehicle. He let me know when the vehicle was ready to be picked up by text. He also had the vehicle washed which was a plus. I would highly recomm my vehicle. He let me know when the vehicle was ready to be picked up by text. He also had the vehicle washed which was a plus. I would highly recommend Niello Volkswagen for service and purchase of a vehicle. More