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Niello Volkswagen
Sacramento, CA
985 Reviews
Welcome to Niello Volkswagen
Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 985 reviews
August 30, 2023
great service as always, Roger B. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. More
by gomwak1
Verified CustomerEmployees Worked With
August 30, 2023
Brandon was listened to my concerns beyond the oil change I was in for and technician was able to identify there was something wrong. Brandon kept me updated and I was out of the dealership within 2 hours wi I was in for and technician was able to identify there was something wrong. Brandon kept me updated and I was out of the dealership within 2 hours with an oil change, inspection and new rear brakes. More
by ANGELNSAC
Employees Worked With
August 29, 2023
Conveniently located. Even with on appointment, I had my car back in 3 hrs. Thanks! Even with on appointment, I had my car back in 3 hrs. Thanks! More
by jjosteiger
Employees Worked With
August 29, 2023
Brand is very prompt and nice. He is very helpful and respectful witht the customers. He is very helpful and respectful witht the customers. More
by a.rajanikanth
Employees Worked With
August 29, 2023
Niello VW and Matthew were expedient, professional, and courteous. I waited in their customer waiting area and was on my way quickly. courteous. I waited in their customer waiting area and was on my way quickly. More
by Bullfluid
Employees Worked With
August 24, 2023
In and out in 2. 5 was great! No cost for work and recalls. Also taped with friendly staff who helped me find a place for a personal call. 5 was great! No cost for work and recalls. Also taped with friendly staff who helped me find a place for a personal call. More
by D_KLING
August 24, 2023
(1) Check-in is typically frustrating as clients are helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far be helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far before their appointment times were helped before I was. I over-heard one client saying "I'm here 45 minutes before my appointment" - which was frustrating, as I wasn't checked in until 35 minutes after my appointment time. I feel clients should be helped in order of appointment time, not in order of arrival. Roger was friendly but did not keep me updated of vehicle status, and when my husband asked to pick up an accessory I ordered Roger told him it wasn't at the dealership even though it was (and was located after my husband asked someone else for help.) A little more attention to detail would be helpful. (2) The status link did not show any activity all day, and I never received word that my vehicle was ready. I had to call to ask if the vehicle would be ready shortly before closing. (3) On the drive home I noticed my steering wheel is skewed/misaligned. It was not misaligned before I dropped the vehicle off for the 20k service. I do not know if this is due to the tire rotation that was done, but I will need to bring the vehicle back for this to be remedied; if I hold the steering wheel straight, the vehicle fully veers to the right. This is not something that was happening before I dropped the vehicle off for service. More
by lisarodrigues8
Employees Worked With
August 24, 2023
Roger was super great! He told me exactly what to expect and made sure I understood it all! The service manager was also super gracious about the wait and handed out coupon He told me exactly what to expect and made sure I understood it all! The service manager was also super gracious about the wait and handed out coupons! Great customer service. More
by DELANEY.JEN.BROWN
Employees Worked With
August 24, 2023
Roger was a gentleman - checked me in with ease, responded to questions, and delivered on what was promised. Thanks much! responded to questions, and delivered on what was promised. Thanks much! More
by 530VWReviewer
Employees Worked With
August 20, 2023
I think that Travis and Niello do try to take the customers interest in mind. customers interest in mind. More
by WillHenry58
Employees Worked With
