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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,003 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,003 reviews

November 17, 2023

Great service and always know the process of my vehicle through text messages. I appreciate you and will always be coming her for my vehicle service needs. More

by MADAME0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Thomas
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Nov 19, 2023 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 16, 2023

Quick service and response to questions, good communication regarding additional service needs and costing of repairs. More

by mikew1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Niello Volkswagen responded

Thanks, Mike, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

Travis Cole as always did an excellent job for us with our new tire install as well as checking on other service items. More

by jchuchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

This dealership has incredible service and cares a lot about their customers and wants everyone to leave happy with their cars. More

by ADAMEAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Thomas, Jose Vasquez
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Nov 16, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

The service and attention was great, Travis understand that I needed a vehicle and he also knew that my car was going to be there for a while, thanks Travis More

by AMOS3.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 14, 2023

I’ve been coming to Niello for over 15 years. The service has gone way downhill. The only good advisor left is Rodger. It seems less professional. More

by ASHLEYJPORTER0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daijah Marsh-Macias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 13, 2023

Great service, no pressure on buying, they give you your space and time and work with you in all ways. More

by ISRAEL.VALLE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
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Nov 14, 2023 -

Niello Volkswagen responded

Israel, Thank you for taking the time to share your thoughts on working with Raymond, Brandon, and our team. We're glad to hear we delivered such a great experience! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 13, 2023

Very smooth experience. There were no high pressure sales pitches. I would definitely recommend to others. More

by CHRIS_JACOBS
Recommend Dealer
Yes
Employees Worked With
Vincent Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ellis
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Nov 14, 2023 -

Niello Volkswagen responded

Chris, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 13, 2023

Dealership was great - the staff were helpful and got me out of my old car and into a new one’ More

by BRYANCASPARIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry and Alex
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Nov 14, 2023 -

Niello Volkswagen responded

Bryan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Logan, Terry, Alex, and our team, and we look forward to working with you again. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 12, 2023

Knowledgeable, Friendly, Caring, Consistent, and Reliable service every time I’ve brought my cars in. More

by EAGLESFLY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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