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Niello Volkswagen

Sacramento, CA

4.8
1,004 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,004 reviews

December 28, 2023

Good follow up and service . . Logan politely kept sticking with me over 6 months . Great experience when I actually purchased the car More

by GALHADY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio, Michael Ellis, Jack Felts
Dec 28, 2023 -

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We will pass along your kind words to Logan! Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 27, 2023

Roger was very helpful throughout the entire process. His experience with VW and as a service advisor naturally comes through in his speaking reinforcing confidence in working with him and putting away a More

by BENEDIKTKAYHAN
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us, Benedikt. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roger and our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 22, 2023

No complaints to report. Service was very easy to schedule and transportation to and from my home while my car was being serviced. More

by BSCHIVELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Niello Volkswagen responded

Thanks for sharing about your service experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 21, 2023

Niello volkswagen is #1, in my book! !!! They take excellent care of my Old 2004 V8 Touareg, keep up the outstanding work guys..... More

by marraycot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 21, 2023

Travis took care of every need brought to his attention. The service was generally very good. More

by loren.l.brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Niello Volkswagen responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 20, 2023

Great service, could not have been better. I will recommend the Niello service center to my friends. More

by tonyfelix55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Niello Volkswagen responded

Thank you, Tony, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 19, 2023

Exceptional work, highly recommended. Very easy and fast, friendly staffs, great customer service and easy to deal with. More

by KSAEPHANH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Tripp, Brandon Balassi, Jose Vasquez, Jack Felts, Daniel Gullahorn
Dec 19, 2023 -

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 18, 2023

We visited Niello couple of times and we were not pressured each time. It was very low key and the staff were very informative on their EV cars. Jose at Sales helped us narrow down the car of our More

by DIMDO8
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Vasquez
Dec 18, 2023 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 18, 2023

I purchased my first car in 2020 with Stephan and the experience definitely is what made us come back and purchase another vehicle through him with our growing family. He listened to exactly what I wante More

by Sydney Barker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ellis
Dec 18, 2023 -

Niello Volkswagen responded

Sydney, Thank you for your very kind review. Stephen and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 17, 2023

Ron was very helpful, as always. He set me an appointment for the time I needed, and the work was completed quickly. More

by JPorange00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Volkswagen responded

Thank you! Ronald and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

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