Niello Volkswagen

Stephen was exceptional in his customer service skills! He was attentive to details and very understanding. He was attentive to details and very understanding. More

I went to the dealership for several reasons: Air circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the w circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the wrong type of battery. He fixed that on the spot. Thank you again! Third problem: Water in my outer right rear light. There was no visible damage on the light. I opened the cover behind the light to remove and inspect it for hidden cracks. This is when I noticed that the center threaded shaft of the light was broken. I pushed it back in position as far as possible. But without the locking mechanism it still stuck out a little bit. I assumed material fatigue. I scheduled a service call. Brandon , the service advisor determined within seconds that the back of my car (bumper cover) had been repainted. This was total new info for me, it still does not make sense to me why he would determine that. After a little bit of arguing I did the smart thing and decided to take care of the light myself. I ordered an original VW light from another dealership and had it properly replaced (Not VW Niello) I still believe that this should be a warranty replacement. More

All people that I have associated with at Niello Volkswagen, Arden Way have been pleasant, professional, and have displayed excellent salesmanship. I would highly recommend this Niello to anyone in Volkswagen, Arden Way have been pleasant, professional, and have displayed excellent salesmanship. I would highly recommend this Niello to anyone interested in purchasing/leasing a car. More

Jack and Alex were excellent! Incredibly responsive and transparent with my question. Very personable, professional, and upfront with options and costs. Not what you think of a “t Incredibly responsive and transparent with my question. Very personable, professional, and upfront with options and costs. Not what you think of a “traditional” car sales experience. Highly recommend!! More

It’s never fun to have to find time to visit the dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. More

Super easy doing by the phone they just sent me a text with the update super easy with the update super easy More

Great service and very friendly. Explains thing’s throughly. Got our car in and out on time!! Explains thing’s throughly. Got our car in and out on time!! More

Communicative, professional and helpful. Brandon answered my questions and provided excellent recommendations for future consideration. Brandon answered my questions and provided excellent recommendations for future consideration. More

I was concerned about another shop's repairs to my VW Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrica Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrical inspection. The dealership then proceeded to check out the car more generally (even though I had not requested that -- WOW!) and reported everything in great shape. I left feeling much reassured about the repairs and Niello's commitment to me! More

Excellent service for my flat tire. I was able to get the service done immediately and Daijah was so nice on top of everything. I was able to get the service done immediately and Daijah was so nice on top of everything. More