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Niello Volkswagen

Sacramento, CA

4.8
1,004 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,004 reviews

January 21, 2024

I actually had a great experience, at Niello's, from Steve to Brandon and some of the other sales group, they were very easy to work with and a lot of fun. It was a pleasure doing business with them. More

by JUDYSKIBBY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
Jan 22, 2024 -

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 20, 2024

Brandon was professional, efficient, patient, helpful, friendly, and informative. I requested Stacey as my Technician, as I do every year for annual servicing, I have great trust in him and his knowledge More

by cmdiamond
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Wetknight, Technician
Jan 20, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 19, 2024

I’m comfortable with both the sales department and the service department. When it becomes time for a new vehicle, I need to look no further than your dealership!!!!!!! More

by williamt292@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 19, 2024

Travis was very helpful. He listened to our concerns and provided a plan for our services. When maintenance issues were identified and the inspection was complete, we receive More

by JAMESSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Travis. We're glad to hear he delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 18, 2024

Good service, always on time and easy to work with. Always going back to Neillo More

by brit.barnes
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 17, 2024

Thank you so much , best service best quality. 100% satisfaction. Keep it up . Thanks a lot. More

by VIRKSINGH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 17, 2024

All good. Brent Cooper was a pleasure to work with, even replaced my key fob battery, no charge- More

by MRRICK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Brent here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 16, 2024

Excellent communication from Ron and detailed information regarding what the issue was and the results. More

by BKIRSCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Conway, Brandon Balassi
Jan 16, 2024 -

Niello Volkswagen responded

Thank you! Ron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 15, 2024

Wonderful customer service. I have no doubt that I will be well taken care of for the years to come. More

by KARILUDINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ellis
Jan 16, 2024 -

Niello Volkswagen responded

Kari, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 15, 2024

Performed excellent service kept us well informed got my car back when expected gave us great paperwork to know what else should be on the radar for future visits More

by mimi_sue_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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