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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,016 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,016 reviews

May 15, 2024

I brought my car for the service with working AC and when I got it back couple days later it was completely dead More

by GENAM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Niello Volkswagen responded

Thank you for your feedback. At Niello Volkswagen, we aim to provide a 5-star experience to all customers so I apologize your service visit did not meet that standard. I have tried to research your appointment but have been unsuccessful in finding your customer record. If you are willing, I would value the opportunity to discuss your review in more detail and do what I can to provide a more positive experience. Plus, your feedback allows us to identify areas of improvement. At your convenience, I can be reached at 916-484-5962. Thank you, Scott Russo General Manager

May 15, 2024

Ron was really helpful and provided with a lot of good recommendations and was very professional. More

by Latkovskyy Denys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, Ron, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

It was easy to get an appointment and the wait was minimal. I have to come from a distance so I'm prepared to wait. The waiting room is comfortable. They get me out of there in good time. More

by JSBARBANELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

Matt is friendly, efficient and goes above and beyond for his customers and Nielo. Always takes care of the vehicle issues and gets it done. He provides first class customer service. Waiting area is comforta More

by SALLYGABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Matt here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

The intimate enthusiasm effectively helped me! Thank you very much!Looking forward to seeing you next time.！ More

by 1071442037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 14, 2024

Awesome experience. Matt was so professional and helpful. Kept me updated on every step during the time my car was serviced. Thank you so much. More

by RGAITA91
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 13, 2024

Service was helpful and got me back on the road. Niello has been an established dealer in Sacramento. More

by jenmercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Niello Volkswagen responded

Thanks, Jen, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 13, 2024

Great dealership with really friendly people. I would recommend them and but from them again. More

by VALIRIE_M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Niello Volkswagen responded

Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

May 13, 2024

Some good, some bad. Not able to fix some things, and within a week, the check engine light is on again, so I need to bring it back in. More

by RENADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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May 13, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 12, 2024

Provided courteous and professional service. Excellent and straightforward process utilized throughout the selection and purchase of my vehicle. More

by WHARRI01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
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May 12, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

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