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Niello Volkswagen

Sacramento, CA

4.8
1,018 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,018 reviews

June 01, 2024

Jason my advisor provided excellent service. Kept me informed along the way with latest updates. More

by JonAndrewW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jun 03, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 01, 2024

Friendly service writers, fast service and getting a ride home to Rocklin is a big plus. More

by rob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 01, 2024

Ronald Stevenson, the service advisor at Nelo Volkswagen, provided exceptional service. His professionalism, knowledge, and friendly demeanor made the entire process smooth and enjoyable. Highly recommended! More

by CARSHOWMOTORSCA
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 01, 2024

Thank you for another good experience at Niello Volkswagen. This repair took lots of patience on the part of both the service department and the client, but was finally accomplished and well done. More

by ANNGAINES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 01, 2024

Travis was outstanding. Really appreciated his customer service and did explain all the details of the process about the car service. More

by Raja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 31, 2024

Service is always easy to schedule, and I never feel pressured to fix things. Service staff are super friendly and communicative. I like that I get a complimentary Lyft ride home and back. More

by bemmert.temp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words for our service team and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 31, 2024

Ron was accommodating in providing information and options for addressing the issues I felt needed to be addressed. More

by MPRADO
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Ron was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 29, 2024

Great! ! Travis was very nice and responded quickly. Got my car in and out quick no issues. Car feels brand new. More

by bhellon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 29, 2024

very friendly and efficient staff. i liked the follow up email and recorded video about fficing customer an update More

by jeniuytingban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 27, 2024

not repaired properly facing same problem. they charged me $700 but didn’t fixed problem More

by aman kanyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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