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Niello Volkswagen

Sacramento, CA

4.8
1,022 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,022 reviews

June 22, 2024

Service dept. opens up really early to start their day. with Niello Volkswagen. It makes our visit more efficient. More

by ilas.thomasj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 21, 2024

I'm so impressed with the way the service dept is run. Very efficient, and the techs are very knowledgeable. The prompt and attentive customer service is a big plus. I've had service at other VW dealershi More

by Stelladonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 20, 2024

Everyone was extremely friendly, the coffee was great & I am always happy with your service. More

by crowley122511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Thank you! Matthew and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2024

The service tech was friendly and knowledgeable and explained everything, and went over other service options in the future as well. More

by JAPOLAGRUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are happy that Ronald had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2024

Loved the loaner car. I didn't know VW could set me up in a loaner car. Rental rates are off the hook. So the loaner car saved me lots of $. Thank you. More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. Travis and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2024

Travis was great. He went over the full service I needed and he kept me updated on status. He was very nice ! Which is appreciated! More

by jodyjodyjodyw
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Niello Volkswagen responded

Jody, Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Husbands Passat needed a tire replacement and as always received excellent customer service from Travis & Niello. More

by INGRAMJWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Travis and our team. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Spencer and Terry were great in sales- personable and knowledgeable- but I was disappointed on the dealership running my credit and collectiing my social security # etc. when I paid by check. I made More

by DAVID
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Spencer, Terry
Jun 18, 2024 -

Niello Volkswagen responded

We appreciate your business, David, and we're sorry that you weren't fully satisfied with your experience. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your input, and we hope to hear from you soon. Scott Russo General Manager srusso@niello.com

June 18, 2024

Niello has continued to be a trustworthy and efficient dealership. The staff do well to create and maintain a friendly and inviting environment. So far, every service or interaction I've had with them has More

by DONALDBYERS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pleajur Bryant
Jun 18, 2024 -

Niello Volkswagen responded

Thank you, Donald, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Great costumer service. We are very happy with all your help & we had a very good experience More

by ISAMAR_LEON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts
Jun 18, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

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