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Niello Volkswagen

Sacramento, CA

4.8
1,024 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,024 reviews

July 26, 2024

As always, great service by tech Brent Cooper, a clean waiting room, and friendly staff. More

by rajjanjua12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent, and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 26, 2024

Daijah was great, there was an issue with the app showing me the progress of the work. The app froze for about 2 hours, I eventually had to call to see if it was finished. More

by ISPARTICUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Daijah and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 25, 2024

Ron"s excellent assistance over the years has greatly helped me in keeping my three Volkswagens in operating properly. More

by Thomsenmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Niello Volkswagen responded

Thank you, Michael, for the kind words for Ron and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2024

The maintenance service was great,Jason who handled my problem was outstanding,I cannot say th he same for the parts dept.the wrong parts were ordered from th he get go,but I was informed by Jason that yo More

by martinezjulian98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 24, 2024 -

Niello Volkswagen responded

Thank you, Julian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2024

The Staff we worked with were professional, friendly, honest and thorough in presenting information and particularly in answering questions. We never felt rushed. More

by JDECUIR
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Koss, Brandon Balassi
Jul 24, 2024 -

Niello Volkswagen responded

Thank you so much for choosing Niello Volkswagen! Please let us know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

July 23, 2024

Take to long to fix my card and I need to bring back I can drive it More

by VELINDAAMBRIZ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Lamb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Niello Volkswagen responded

Velinda, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 23, 2024

Very attentive to my needs in the purchase process. After purchase very responsive to any wuestions More

by SALLYRUNT
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tevin Saelee, Brandon Balassi
Jul 23, 2024 -

Niello Volkswagen responded

Thank you so much, Sally, for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

July 23, 2024

Very professional staff that made my experience exceptional in everyway.. I was able to get car repaired in a reasonable amount of time. More

by GIPSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 23, 2024

We arrived at the dealership early in the morning without an appointment and was able to have our problem resolved in a day thank you so much More

by aag916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts
Jul 23, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 21, 2024

Super service. Due to 4 missing techs, it was going to take much longer to fix my brakes, so they called a Uber and paid for a ride home (and back, later) for me. I More

by dianerake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob (don't know his last name)
Jul 22, 2024 -

Niello Volkswagen responded

Diane, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jacob met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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