Niello Volkswagen

Great service experience. Always friendly and work to ensure that all my needs taken care of. Always friendly and work to ensure that all my needs taken care of. More

My service advisor, Matthew Wirth is very friendly and kind to me as usual. Fast response to my call, email and texts. For sure, will be back my services. kind to me as usual. Fast response to my call, email and texts. For sure, will be back my services. More

I don’t have to much personal contact with him, but he was keep me informed by text, and when I pick up my vehicle he approached me and asked if everything was okay and he was very polite. was keep me informed by text, and when I pick up my vehicle he approached me and asked if everything was okay and he was very polite. More

Great service with a quick turnaround. The repairs to the car all worked perfectly. Given good info about the service. The repairs to the car all worked perfectly. Given good info about the service. More

Customer service was outstanding. Customer service was great. I would recommend to any one of my family. Customer service was great. I would recommend to any one of my family. More

I've serviced my Jetta since 2018 at Niello VW on Arden. They have been accurate, fair and do excellent repair. So my Jetta has always run perfectly. They have been accurate, fair and do excellent repair. So my Jetta has always run perfectly. More

This is my only car and initially we thought it would not be ready until 12/17 but Ron helped me get a same/next day appointment and it was ready within 24 hours. Ron followed up with me, kept me updated, a be ready until 12/17 but Ron helped me get a same/next day appointment and it was ready within 24 hours. Ron followed up with me, kept me updated, and made the whole process simple! He's amazing! I am new to Niello but I will be a life-long customer! More

I scheduled my service there with them which was a 10k mile inspection. I told them I would be waiting for the vehicle. The appointment was at 10, I got there at 9:50. I was told there wasn't much to t mile inspection. I told them I would be waiting for the vehicle. The appointment was at 10, I got there at 9:50. I was told there wasn't much to the inspection and it's pretty quick. I asked how long and told 2 hours. I'm not sure why it takes two hours if there's not much to it. And why make an appointment if you're waiting two hours for "not much too it." Other than that they were friendly and professional. next time I'll know to plan 2 hours though. More

The problem I brought my car in for was not solved, I think the technician assumed what the problem might’ve been and never took the car for a drive before or after attempting to fix the problem. I just think the technician assumed what the problem might’ve been and never took the car for a drive before or after attempting to fix the problem. I just wasted my whole afternoon. More

Spencer, Jordan, and Carlos were awesome. Great customer service! Made the entire process easy. Would recommend dealership to friends and family, and will definitely return to purchase anot Great customer service! Made the entire process easy. Would recommend dealership to friends and family, and will definitely return to purchase another car. Thank you More