Niello Volkswagen

Bad communication. No response from chats, phone messages, or emails. This is really unacceptable. Maybe time for a management change? No response from chats, phone messages, or emails. This is really unacceptable. Maybe time for a management change? More

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

Trust this dealership and Travis provides excellent customer service. Up to date on all current issues and very informative on VW's. customer service. Up to date on all current issues and very informative on VW's. More

⭐️⭐️⭐️⭐️⭐️ I had an exceptional experience working with Brandon, the Sales Manager at VK Dealership. From the moment I walked in, Brandon went above and beyond to ensure that I felt valued and well-in with Brandon, the Sales Manager at VK Dealership. From the moment I walked in, Brandon went above and beyond to ensure that I felt valued and well-informed throughout the entire car-buying process. His professionalism, transparency, and genuine willingness to help stood out from the very beginning. Brandon took the time to thoroughly understand my needs, preferences, and budget. He was incredibly patient and answered all my questions with clarity, which made me feel confident in my decision. What impressed me the most was his ability to provide honest insights and solutions, without ever making me feel pressured to make a purchase. Thanks to Brandon’s expertise and dedication, I was able to drive away in the perfect vehicle for me. If you’re looking for a smooth, stress-free experience with someone who truly cares about their customers, I highly recommend Brandon and the team at VK Dealership. He’s a true asset to their organization, and I’ll definitely be returning for future purchases! More

Matt was responsive to all my questions and comments and proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other vehicle does. More

There was always great communication. He helped resolved the issue in the best possible way. He helped resolved the issue in the best possible way. More

Travis is great. He’s been my advisor twice now and he is on it! He’s been my advisor twice now and he is on it! More

Great service. Jose made it easy to buy a car for my child. No haggling and very upfront. I like how he didn’t sound like a salesman. Took care of everything even a Jose made it easy to buy a car for my child. No haggling and very upfront. I like how he didn’t sound like a salesman. Took care of everything even after we left the dealership. Followed up with me that night to make sure we have everything we needed More

Parking and access were difficult. Customer service was excellent. Only in for a recall notice. Customer service was excellent. Only in for a recall notice. More

Jacob is a fantastic Service Writer. He was kind and considerate, helpful, informative and seemed to know his business. My experience was very enjoyable. He was kind and considerate, helpful, informative and seemed to know his business. My experience was very enjoyable. More