Niello Volkswagen

Can't recommend the dealership! I got a quote over email from Michael Havard for $10,645 on a 2013 VW TDI. The quote was emailed on Thursday Feb 14th. I drove more than 2 hours from I got a quote over email from Michael Havard for $10,645 on a 2013 VW TDI. The quote was emailed on Thursday Feb 14th. I drove more than 2 hours from Los Gatos on Sunday to test drive the car ! However, Mike and his GM not only did NOT honor their quoted price, they insisted on asking $11,266!! I even offered a higher price of their quoted one, but they would not accept it! So, I had to leave! I don't know what protection customers have if the dealership is NOT going to honor their own written quote! Now I personally appreciate the pain and suffering Car Shopper feel and why the dealerships make the experience a miserable one! More

Service even after the fact I bought a golf from these guys a year and a half ago when i arrived in Sacramento. Mr Omar DIxon and finance department and service etc were all eage I bought a golf from these guys a year and a half ago when i arrived in Sacramento. Mr Omar DIxon and finance department and service etc were all eager and helpful. Funny they had no problem taking my cash! I came to deal and they dealt! Thats all I wanted to do! A year and a half later they are still the most eager and helpful bunch. Buy your car here and service your car here. Thanks Mr Dixon! John More

Buying a car Niello is a horrible company won’t except a check For a car that was going to be bought outright. Go to any other vw dealers in Sacramento and you’l Niello is a horrible company won’t except a check For a car that was going to be bought outright. Go to any other vw dealers in Sacramento and you’ll be much happier with your experience More

Great overall experience Fallon, sales rep, was a pleasure to work with. She made the experience pleasant and quick. No pressure sales and the finance dept. was honest enough Fallon, sales rep, was a pleasure to work with. She made the experience pleasant and quick. No pressure sales and the finance dept. was honest enough to inform me of all risks associated with my loan. I felt they had my best interest in mind instead of just making a sell. I’m proud to finally be part of the Niello family. Mercedes you’ve been great but it’s time for me to move forward. Mindy More

A wonderful place for car service I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership I recently request a rear light repair service for my 2015 VW Sportwagon. Since I just moved to SAC from seattle, I googled the nearest VW dealership and I chose Niello randomly. To be honest, I did not expect much when I was making this appointment. But Roger is a very nice and helpful man. He helped me get everything done and FREE! One more thing, guys in Niello washed my car soooo much better than the university VW dealership in seattle. More

Great Dealership and Great Car I can't say enough good things about my salesperson David Yensel. He went above and beyond for me. Unfortunately, the process was taking a bit longer, I can't say enough good things about my salesperson David Yensel. He went above and beyond for me. Unfortunately, the process was taking a bit longer, but David kept me entertained and had a cheerful and funny attitude through the whole thing. David is extremely knowledgeable about Volkswagens. If you want a GTI or have questions he is the one to go to. He also is an encyclopedia of knowledge about all other VW's too. I had a good experience when I bought my 2017 Red GTI Sport. I love it. Thank you, David and Niello. More

Most helpful and comfortable experience at any dealership My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my My service consultant Roger Bybee was such a relief to work with. I felt his explanations were clear, simple. His communication throughout all 3 of my services in the last year has been great-I never felt like I was out of the loop and he even suggested ways to save me money. I absolutely recommend having your VW serviced at Niello. More

Excellent service we are happy with the service and we well recommend to are family and friends y los recomendaremos a nuestros amigos y familia son muy amigab service we are happy with the service and we well recommend to are family and friends y los recomendaremos a nuestros amigos y familia son muy amigables y es una exelente equipped gracias thankyou More

TL;DR: 10/10 would happily do business here again! We spotted a used Passat at Niello VW on CarGurus.com and sent in an information request. Within 10 minutes we had a call from Brandon Balassi giving We spotted a used Passat at Niello VW on CarGurus.com and sent in an information request. Within 10 minutes we had a call from Brandon Balassi giving us further details on the car. We asked him to have the car ready for us to view at lunchtime. When we arrived the car was out front ready for a test drive (no futzing around waiting for it to be pulled for a back lot as has happened at other dealers). Brandon was lovely and low pressure. After months of research and waiting for the right car at the right price, we were in and out the door in under 2 hours with a rate 20% lower than our credit union! TD Nguyen was superb on the finance side. Both TD and Brandon were excellent, low pressure guys who actually listened on the finance terms rather than continually pushing products we were not interested in. TL;DR: 10/10 would happily do business here again! More

GREAT EXPERIENCE I really loved the experience. I was avoiding getting a car for a while, because of the stress of making the right decision. But these dudes were supe I really loved the experience. I was avoiding getting a car for a while, because of the stress of making the right decision. But these dudes were super accommodating to all of my needs and concerns. Brandon, who sold me my Jetta was so nice that I now consider him a friend. They gave me an great deal and three weeks later, they still follow up to make sure I'm happy with the car. Super high five! More