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Niello Volkswagen

Sacramento, CA

4.8
1,236 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,236 reviews

October 15, 2023

Very good dealer. They did good deal on new car. Recommend for everyone. Thank you More

by FALENDYSH.RUSLAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi, Jose Vasquez
Oct 18, 2023 -

Niello Volkswagen responded

We're happy you're happy! Thanks for the recommendation and enjoy your new ride!

October 14, 2023

Awesome ! Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record t More

by HASTINGSM63
Workmanship
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Oct 18, 2023 -

Niello Volkswagen responded

Wow! Thanks for taking the time to write us such an awesome review. We're thrilled we were able to get your Jetta serviced in record time and that you had such a great experience with Daijah. Looking forward to seeing you next time!

October 13, 2023

Very good customer service. Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call fro More

by SCHWARTZA1728
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Oct 26, 2023 -

Niello Volkswagen responded

I'm sorry you're having trouble with your new Tiguan. I know how frustrating it can be to wait for a part, especially when it has to be backordered. Please give me a call at 916.484.5930 so I can learn a bit more about your situation to determine if there's anything else I can do to help. Scott Russo, Service Manager

October 12, 2023

"Confident" is how I feel about having your service department service my vehicle. I know when my car is ready it will perform like new. More

by dpacka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Niello Volkswagen responded

We're honored to hear that you have such confidence in our service department, and we appreciate your continued business. See you next time!

October 10, 2023

Amazing customer care and experience all the way through! I returned a lease and leased another vehicle. The process was smooth and seamless from start to finish. Top notch experience with Logan Koss who a More

by KAVRIKJENNIFER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
Oct 18, 2023 -

Niello Volkswagen responded

Thanks so much for your continued business! We're so happy our team continues to provide such a top-notch experience. See you next time!

October 10, 2023

Thank you for your help and for making a stressful situation (replacing a car totaled by a hit and run driver) as calm and efficient as possible. More

by LISCTESTA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
Oct 18, 2023 -

Niello Volkswagen responded

We understand how stressful it can be to replace a totaled car, so we're thrilled to hear our team made your experience as calm and efficient as possible. Stay safe and know that we'll be here for you whenever you need us next.

October 09, 2023

I was very pleased with the professionalism and friendliness of the service team. I will definitely be taking my car back for service. More

by GIPSONFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Oct 11, 2023 -

Niello Volkswagen responded

We're thrilled to hear we earned your future business! Thanks for sharing your experience and for choosing Niello Volkswagen. Happy driving!

October 09, 2023

I didn’t work with Brandon. I worked with Cesar, Alex, and Carlos. From the moment of seeing the car online, scheduling to view and test drive it (I live out in Santa Cruz) to t More

by AMABBOTT95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar!
Oct 18, 2023 -

Niello Volkswagen responded

We appreciate you taking the time to write such a thorough review of your 5-star experience and for recommending us to your friends! We'll be sure to let Cesar, Alex, and Carlos know how much you appreciated them staying late and getting you such a great deal. Enjoy your Crosstrek!

October 06, 2023

Always above and beyond what was expected. Ever timely and courteous, Niello is my dealership More

by t-johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Niello Volkswagen responded

This is what we love to hear! Thanks for your continued business and for sharing your experience. We'll be here for you whenever you need us next.

October 06, 2023

Overall, I was very pleased with the sales team and satisfied with my new car. The wait time for the completion of my paperwork was a little too long. More

by JSTACIONIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail
Oct 11, 2023 -

Niello Volkswagen responded

Thank you for your positive review! We appreciate your feedback about your wait time and hope to provide you with an even better experience next time. Enjoy your new ride!

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