Niello Volkswagen

Very good dealer. They did good deal on new car. Recommend for everyone. Thank you They did good deal on new car. Recommend for everyone. Thank you More

Awesome ! Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record t Swift service, Daijah very professional, friendly, great personality! An asset to the Niello Team! My sapphire blue Jetta serviced in record time! Peace of Mind, confident in the superior service by Niello! Thanks to your team! More

Very good customer service. Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call fro Unfortunately, the part required to fix my car that is under warranty is back ordered with no ship date known. It's been over a month and no call from them regarding the status. I called yesterday and was told that they don't know when my replacement steering wheel is coming in on a 2022 Tiguan R-Line that I leased brand new? The faulty sensor goes off at least 10-15 times a day while driving with a very loud ding sound that makes driving a new car less than to be desired. There is no way to turn it off and in my opinion it's something faulty like this that could cause an accident while driving. Sometimes I get a very loud ding every few seconds that lasts all day. The dealership knows this. That is my reason for 3 stars about Niello at this time. Well see when the steering wheel gets fixed. Already spoke to an attorney about the lemon law and they believe this may end up falling into this category. We'll see.... More

"Confident" is how I feel about having your service department service my vehicle. I know when my car is ready it will perform like new. department service my vehicle. I know when my car is ready it will perform like new. More

Amazing customer care and experience all the way through! I returned a lease and leased another vehicle. The process was smooth and seamless from start to finish. Top notch experience with Logan Koss who a I returned a lease and leased another vehicle. The process was smooth and seamless from start to finish. Top notch experience with Logan Koss who answered all of my questions and made the experience super easy and stress free! Thank you! More

Thank you for your help and for making a stressful situation (replacing a car totaled by a hit and run driver) as calm and efficient as possible. situation (replacing a car totaled by a hit and run driver) as calm and efficient as possible. More

I was very pleased with the professionalism and friendliness of the service team. I will definitely be taking my car back for service. friendliness of the service team. I will definitely be taking my car back for service. More

I didn’t work with Brandon. I worked with Cesar, Alex, and Carlos. From the moment of seeing the car online, scheduling to view and test drive it (I live out in Santa Cruz) to t I worked with Cesar, Alex, and Carlos. From the moment of seeing the car online, scheduling to view and test drive it (I live out in Santa Cruz) to then viewing it - this team stayed after hours!! I got there at 5 (they close at 6) and these three stayed until 8:45pm closing this deal!! I got a remarkable crosstrek (2021) with GREAT/ Low mileage for a good price. The sale wasn’t at all pushy; this team met me where I was at and provided me a calm and collected sales experience. Thank you! If I or friends ever need a new car, I’ll be recommending this dealership! More

Always above and beyond what was expected. Ever timely and courteous, Niello is my dealership Ever timely and courteous, Niello is my dealership More

Overall, I was very pleased with the sales team and satisfied with my new car. The wait time for the completion of my paperwork was a little too long. satisfied with my new car. The wait time for the completion of my paperwork was a little too long. More