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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,099 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,099 reviews

January 12, 2025

Great service. The staff is great. Noel was very friendly and gave me an estimate on how long the service would be and it was even faster. Definitely will be coming More

by FUNCDUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel
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Jan 13, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 12, 2025

Pleajure was very knowledgeable and helpful. He was easy to work with- not pushy at all and made us feel comfortable and calm. We appreciated his help. More

by LIZGK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pleajur Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pleajur met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Scott Russo General Manager srusso@niello.com

January 12, 2025

Spencer was extremely helpful and went the extra mile for us. The lease process was painless from start to finish. More

by ARCHIE_DELACRUZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Prouty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Archie, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

January 11, 2025

Super communication, plus quick and competent service. The Niello team is always great when I bring in my car More

by efreythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob S
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Jan 13, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 11, 2025

All was good except it took too long. Spencer showed us what we wanted…..that was fast. The trade in value took a little time…. I get that. The paper work was a little exhausting since al More

by MARLOWE530
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Prouty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

January 11, 2025

Quick and painless drip off and pickup of my vehicle. I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! More

by GDUCKLES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

They couldn’t fixed my atlas problem. The airbag sign is still on at dashboard More

by k.rahmani009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Niello Volkswagen responded

Thank you for bringing your concerns to our attention. We understand how frustrating it can be to have an unresolved issue with your vehicle. Your Volkswagen Atlas was brought in for a PODS airbag recall, which we completed as per manufacturer guidelines. Prior to the service, we informed you that any existing airbag warning lights would need further diagnosis if they remained on after the recall work. Due to the status of your vehicle title, our policy—aligned with Volkswagen's guidelines—limits service to safety recalls only. Unfortunately, this means we are unable to diagnose or repair additional issues, as Volkswagen does not provide parts or labor warranty support for your vehicle. We apologize for any inconvenience and appreciate your understanding of these manufacturer-imposed limitations that we do not have control over. If you have any further questions, feel free to reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 10, 2025

Niello Volkswagen is very professional, dealing with me in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and f More

by hosumare
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 06, 2025

Always a great experience and Jacob is awesome service representative. I like niello vw service department a lot! More

by LOBITO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
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Jan 06, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 06, 2025

The VW dealership is really awesome! They treat you like family and are extremely friendly and knowledgeable! I had the absolute pleasure working with Travis. He cares about the customer More

by jihannoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volkswagen responded

Jihan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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