Niello BMW MINI

Creed was friendly, professional, patient and hospitable; knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, prov knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, provided an excellent orientation to the vehicle purchased and followup phone call after the sale. More

We purchased a Mini Countryman from Chris Padilla today. Hands down the most pleasant car buying experience we've had. Chris knows his Mini's and is very kind and friendly. We felt comfortable with Chris Hands down the most pleasant car buying experience we've had. Chris knows his Mini's and is very kind and friendly. We felt comfortable with Chris immediately and felt like we were being helped by a friend. Chris was able to get the exact car we wanted delivered and above all else on a Sunday. Wonderful customer service.....thanks Chris Padilla and Niello Mini! More

Just purchased a Mini Roadster from Chris Padilla at Niello Mini. Probably the most pain-free car purchase I've ever made - no pressure to buy, plenty of patience with our questions and he worked with Niello Mini. Probably the most pain-free car purchase I've ever made - no pressure to buy, plenty of patience with our questions and he worked with us to adjust the accessories. More

Go buy a car from Creed! I did end up spending more Go buy a car from Creed! I did end up spending more than I wanted on a car - but the buying experience was what you would want. Well, what I like a Go buy a car from Creed! I did end up spending more than I wanted on a car - but the buying experience was what you would want. Well, what I like anyway - easy, no pressure, no hassle and fair. I had asked for info on the mini GP and Creed responded immediately. The dealership did not have any available and I said "I wasn't interested sight unseen". No pressure or pestering from Creed - he asked if I would want to be contacted if one came in and i could test drive. When the cars came in, i was allowed to take it for a spin even though I wasn't sure about needing a new mini and there was no pressure to make any sort of decision that day or even that week. Creed let me ponder over it on my own time. When it came to negotiating the purchase, again no pressure, fair and reasonable offer, and also got some input and technical info from the resident racer (Hans - whose been my great service advisor for years). It was actually a fun time - both the test drive day and the purchase day. Thanks! More

We were very pleased with Mark’s professionalism and knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to s knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to see if he could get us the deal we asked for, just simply, we can do it. He did not use high pressure sales tactics nor bring in a sales manager to try and close a deal. These are very annoying tactics used by many other dealers. Mark was a pleasure to work, great sense of humor and made our car buying experience pleasant. When we did return to the dealership to purchase the Mini Cooper Mark gave us a very thorough walk through on the operation of the car and the various features. This is our second experience in purchasing a car from Niello and equally pleasant. We don't remember the finance manager’s name but he was also a pleasure to work with. He thoroughly explained the various warranty options and provided examples of the cost to repair justifying the option we chose. Though we had no intention of buying an extended warranty we did do so because of his knowledge and comforting tactics. Thank you. More

Great customer service...fast and friendly, I didn't have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! More

I had a great experience at Niello Mini. Chris Padella was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complet was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complete pleasure. Everything was communicated with me, from Sales to Service, they wanted to insure that I understood everything. It was overall an excellent experience. I would never have expected this whilst buying a car. More

Thank you very much for all of your help. You provided great service that is greatly appreciated. You have a customer for life, my next purchase will be from Niello Mini. great service that is greatly appreciated. You have a customer for life, my next purchase will be from Niello Mini. More

If you EVER want to deal with a true professional, you need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically someone has to be average or there would be no poor or high performers). Mark is a true professional. Mark is courteous, respectful, professional and has very quickly become a friend to me. I came into the dealership after first making phone contact with Dominic (excellent as well). I just wanted to touch bases and see what vehicles were available and what they would give me for my trade in. Mark really went to bat for me and got me the deal I wanted....in return, I got a new MINI and a new friend. I thought this would be the end of my car buying experience....BUT NO, it got better. While Mark was having the vehicle washed and filled with gas (Seriously cool of him), I met with Mia in financing (another great person). We chatted a little about add on options (Again, seriously....she is not pushy) and settled on what I wanted. BING-BAM-BOOM, I drove off the lot with a BIG smile on my face. Did I mention that all of this happened in less than an hour and after 6PM? I would not hesitate to send my friends, mother, grandmother or your grandmother to Niello to purchase a car. I would however ask that you ask for Mark because I know for sure he will treat you and your closest friends or relatives professionally at all times. More

Creed was very patient and very nice to the new customer. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. More