Niello BMW MINI

Everyone we met at Niello Mini treated us warmly. Consider Kaitlin - Kaitlin was genuinely friendly at every visit. Besides making us comfortable by offering us refreshments, I noticed that anytime a Consider Kaitlin - Kaitlin was genuinely friendly at every visit. Besides making us comfortable by offering us refreshments, I noticed that anytime anyone asked her to assist in any way, she did so promptly and with a smile. This dealership has certainly found some Terrific people to work here. More

When you asked the question, "would you recommend this dealership?", I wish I could place an exclamation point after the "yes"! My husband, two boys, and I spontaneously decided to visit Niello Mini this dealership?", I wish I could place an exclamation point after the "yes"! My husband, two boys, and I spontaneously decided to visit Niello Mini to look at the cars. We were thinking about buying a little "fun" car for me. Minis were up on the list, although we were concerned they would be too small for our two boys in the back seat. Chris Padilla met us immediately. He was cordial, casual, yet professional. Over the years, my husband and I have had bad experiences in the past with disingenuous sales people. Chris immediately put us at ease. He gave us the freedom to explore all we wanted and was easily accessible with questions. We did a test drive and decided to take the next step in purchase. I was concerned that the lengthy process would be too much for our boys, but the office set the kids up with their big screen TV and their channel of choice. They also set all of us up with water bottles. Chris and manager(?) Jared kept the process smooth, efficient, and positive. The negotiation process and financing paperwork was the fastest and most positive experience we have ever encountered. Even though we were late in arriving and kept everyone well past closing, they never made us feel rushed; especially Chris. He took as much time as was needed to make sure I felt comfortable driving the car off the lot. He genuinely enjoyed showing us all the little "Extras" the Mini has to offer. We left the place wanting to befriend Chris, Jared, and financing guy, Ron. How can you beat that? I am thrilled that not only did I get a car of my dreams, I also get to look forward to visiting this crew again when it's time for service. I know there were plenty of behind the scenes staff that helped move the process along. Thank you Niello Mini team. You have made a loyal customer in us. More

Scott gave me a timeframe and quote that was abolutely precise. He explained all parts and service well without talking down to me. Jen was very professional with the loaner. she was able to assist me wit precise. He explained all parts and service well without talking down to me. Jen was very professional with the loaner. she was able to assist me with my specific loaner need. Both employees are truly assets to be proud of. Sincerely, Jeff. More

Chris Padilla provided excellent customer service, offering me the best deal available on a brand new mini cooper hard top with a sunroof. He was patient in learning what it was I needed/wanted in my offering me the best deal available on a brand new mini cooper hard top with a sunroof. He was patient in learning what it was I needed/wanted in my next car and figured it all out with me along the way. He even let me test drive one of the cars twice, just so I could feel reassured in my final decision. Chris even threw in a Mini keychain for free, as a gift for making a purchase. He has followed up with me since making the purchase to make sure I am happy with my new car--- which I AM! Thank you so much Chris! If you are still at the dealership, I'll be coming to you for my next car! -Natalie More

I found the whole experience with Niello MINI very pleasant and relatively painless- I say that because I feel it's always somewhat of a painful process buying a new car. Chris Padilla was the salesma pleasant and relatively painless- I say that because I feel it's always somewhat of a painful process buying a new car. Chris Padilla was the salesman that took care of me. He did a wonderful job of explaining everything about the car and the process once I did decide to actually buy the car. He was very patient and wasn't pushy, which was great. He went over everything in and outside of the car before I left to make sure I was comfortable with it. I would definitely recommend to anyone looking to buy a MINI to go to Niello MINI. More

I was referred to Chris Padilla by a friend who was aware I was interested in purchasing a Mini Cooper. The first time I called Mr. Padilla to set up a meeting time he was kind and friendly. Upon entry to Ni I was interested in purchasing a Mini Cooper. The first time I called Mr. Padilla to set up a meeting time he was kind and friendly. Upon entry to Niello Mini I was treated well by the lady in merchandise sales as she directed me to Mr. Padilla. The environment at Niello Mini was easy-going and assertive. Mr. Padilla was quick to "pin-point" the type of car I was looking for and did not waste my time with sales blah blah blah information. Jared Ivey and Mr. Padilla worked efficiently to produce a deal I was happy to accept. I was at ease in this dealership environment and pleased to meet new business acquaintences/partners that I know will take care of me while I own my Mini Cooper. More

My husband and I came to this dealership to buy our first car. I had recently obtained a new job and decided now was the best time to lease a new car. The men that we worked with were extremely helpful and c car. I had recently obtained a new job and decided now was the best time to lease a new car. The men that we worked with were extremely helpful and considerate. They got us into the car we wanted for the price that we wanted to spend. Everything about this experience was positive and led us to our new car! More

From the beginning till the end, Tim Orr displayed impeccable customer service and helped me upgrade from a Mini Cooper to a Mini Countryman. Tim worked with me through the dreaded pricing phase and h impeccable customer service and helped me upgrade from a Mini Cooper to a Mini Countryman. Tim worked with me through the dreaded pricing phase and his genuine approach made the overall experience a positive one. I was already happy with my three year experience with Mini, but Tim secured my relationship with Mini for another three years and beyond. If you're thinking about stepping into a Mini for the first time or you're thinking about upgrading your existing Mini, I highly recommend that you work with Tim. He understands what a car purchasing experience should look and feel like. More

I came here with my dad looking to find him a new car. He wanted a luxury SUV, and we had both heard good things about the X5. So, we went in spring when it wasnt very pleasant outside, which to me, would sh wanted a luxury SUV, and we had both heard good things about the X5. So, we went in spring when it wasnt very pleasant outside, which to me, would show some amount of being seriously ready to buy a car. We had some questions about one of the X5s, and after some time, no salesman had come out to greet us. This was strange, seeing that a few had seen us drive out and look at cars. So, after going in, one finally came up to us and reluctantly came outside with us. He was not helpful past opening a car for us. He didn't answer any questions, offer a test drive, and had the nerve to answer his cell and have a personal conversation about how his brother didn't come to dinner the night before! We were utterly surprised at his lack of caring. After waiting for him to finish his Personal conversation for a few minutes, we got fed up and left. Audi on auburn was more than happy to help us that day, and ended up getting the sale (a beautiful S-line Q7). I know the service manager personally, and can tell you he runs an amazing service department, so this review is for sales only. More

Creed was friendly, professional, patient and hospitable; knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, prov knows his product well; researched vehicle options and availability for us that met our needs; devoted adequate time to answering our questions, provided an excellent orientation to the vehicle purchased and followup phone call after the sale. More