Niello BMW MINI

The BEST car buying experience ever!!! My husband and I dropped in to browse and met an awesome group of guys! Kevin Powell was our sales associate and is now our friend. He took us for a c My husband and I dropped in to browse and met an awesome group of guys! Kevin Powell was our sales associate and is now our friend. He took us for a couple test drives, explained to us all the fun options, and matched us up with the perfect MINI! What a fun and exciting day. We had such a great time we brought back our friend who purchased her new MINI from Kevin! All around, Finance was awesome! No pressure no pushing the paper back and forth across the table asking "What do you want to pay?" They kept it simple, clean, and easy! More

Positive Experience Everyone was very generous with their time, assuring that we both understood the transaction and understood how to operate our new car. Thank you to a Everyone was very generous with their time, assuring that we both understood the transaction and understood how to operate our new car. Thank you to all. More

Best. Car. Buying. Experience. Ever. From start to finish, my whole on line buying experience was great! Great car, great customer service, great motoring advisor! Kevin left nothing to From start to finish, my whole on line buying experience was great! Great car, great customer service, great motoring advisor! Kevin left nothing to chance, he provided timely answers to my questions and offered to have the car delivered to save ME money on sales tax. Every aspect of the buying and delivery went as planned with ZERO drama. More

Great buying experience I came into Mini looking to purchase my first new car. The whole experience went so much better than I expected. I had done my research, but was still I came into Mini looking to purchase my first new car. The whole experience went so much better than I expected. I had done my research, but was still unsure if I was ready to make the jump and purchase. Mark was amazing! He listened to what I wanted, worked with me, was patient, and did not pressure me at all (unlike the typical salesman). Such great people, atmosphere, and car buying experience. More

Great Car Buying Experience Buying from Mark Schutten at Niello Mini was one of the best car buying experiences I've ever had. He is incredibly straightforward and there was abso Buying from Mark Schutten at Niello Mini was one of the best car buying experiences I've ever had. He is incredibly straightforward and there was absolutely no pressure. When it came time to close the deal, he bent over backwards to make sure the pricing and car were exactly what we wanted. My wife and are are tough customers and Mark was patient and always willing to do whatever it took to make us happy. We live in the Bay Area and could have bought from any of the four Mini dealerships near us, but Mark and Niello were worth the drive for us. Five Stars!!! More

Kevin is AWESOME! I walked into the dealership after being in touch with Kevin Powell for a few weeks. I had done my research and went in knowing what year and model I I walked into the dealership after being in touch with Kevin Powell for a few weeks. I had done my research and went in knowing what year and model I wanted. I was a little nervous after not being in the car buying market for 11 years and remembering the THAT experience (not so great). I was totally blown away on how friendly and positive THIS experience was with Kevin and finance guy, Craig. Kevin was so accommodating, patient, and wanted to make sure that I was happy with my choice. He made it fun and happy, not stressful or negative in any way. He even took me shopping for a gift and gave me a DVD, The Italian Job featuring (of course), MINI COOPERS. Kevin helped me settle into an affordable monthly payment with a rate I could live with. Craig was extremely friendly and helpful as well. The process was painless and I wish I lived closer to Niello MINI just to be able to visit them and utilize their beautiful facility. I have never seen a cleaner service area! This dealership and staff are so different from any other dealership I have ever worked with. They are special and I recommend them to everyone I meet! By the way, I LOVE my 2014 MINI Hardtop!! More

worth 6 stars! Very Patient WiTh newbie. 1St New Car-1St Lease. Kevin Is A Saint! Really Listens, & goes Above & beyond For Customer Service. Chris Made Sure All Q Very Patient WiTh newbie. 1St New Car-1St Lease. Kevin Is A Saint! Really Listens, & goes Above & beyond For Customer Service. Chris Made Sure All Questions Were Answered. "Once You Go Niello MINI, You Never Go Any (Other Dealer)" :) More

Kevin is not a Sales Person Kevin is more like a friend who you can trust to help you make the best decision for your needs and wants. He's there to offer expert advice and to t Kevin is more like a friend who you can trust to help you make the best decision for your needs and wants. He's there to offer expert advice and to think outside of the box. I contacted him through the internet, hoping to get a Mini Cooper. I had recently purchased a small antique trailer and thought it would look adorable being towed by a Mini. Not enough tow capacity says Kevin. BUT...he kindly directed me towards a used Subaru that I bought and could not be happier with. Now I am one of those Subaru drivers who are active and cool and outdoorsy. More

Respectful and Easy I did the research and got all the numbers I needed to make a smart decisions, in writing in an email. When I said I wanted to test drive over to a m I did the research and got all the numbers I needed to make a smart decisions, in writing in an email. When I said I wanted to test drive over to a mechanic, Mark didn't even blink. While at the mechanic at another dealership, every mechanic who asked why I was there said he had either bought a great car from Niello Mini or that they only sell great cars. The used car I got was in perfect condition, and I didn't have to pay the new car price. Cool environment for a dealership. I wasn't talked over or talked down to...actually great people. Thank you. More

Greatest buying experience ever Initially, I visited Niello MINI Jan 2014, but was hesitant of buying at the time. My sales guy Mark Schutten was very intuitive and understood I was Initially, I visited Niello MINI Jan 2014, but was hesitant of buying at the time. My sales guy Mark Schutten was very intuitive and understood I was not yet ready. With that said, he did not brush me off. We spent the next few hours test driving and discussing different finance options. Over the next 6 months, Mark kept in touch with me every few months to check in. In June 2014 I decided I was finally ready to purchase. Upon my return visit, I received the same great sales experience. Mark was extremely helpful, reasonable, and legit. My purchase was made with no agressive sales tactics, it was completely stress free. I have to give xxxxxxto his sales manager Alonzo Howard, from my understanding the sale would not have gone through without his support. After many years with poor credit, I expected to rebuild my credit with a small unknown dealership or with "special" financing. I would never had imagined purchasing my car from a "brand" dealership let alone get an awesome rate! The proposed deal included a 5.9 APR which I thought was impossible to get approved with my 564 credit, but it went through! The process was seamless, I filled out practically no paperwork, and was not required to give them any type of verification or references. I've never been one to purchase all the extra warranties but the Maintenance Package could not be beat, it cost a 1/3 of the normal cost and including this package in the finance brought my APR down to 3.4%, what?!? The FNI guy Craig Kersey was awesome in understanding our financial needs. The one negative thing I have to say is... the next day we received a call from the Craige Kersey. He said he found a rebate that we qualified for and would take some money off our final loan amount so we had to come back into the dealership to sign the loan documents again. That sucked that we had to sign everything over again.... NOT. I cannot believe a dealership let us off the lot and then called us back in to give us a discount! This speaks so much to the quality of this dealership and the legitimacy of their customer service. Great service, seamless process. I would highly recommend this dealership to everyone I cross paths with! More