Niello BMW MINI

Flights of Whimsical Fancy Fulfilled Kevin was attentive and reassuring throughout the whole process. He put my husband and I at ease, I ended up cracking jokes because I felt very comfor Kevin was attentive and reassuring throughout the whole process. He put my husband and I at ease, I ended up cracking jokes because I felt very comfortable. I walked out of the Niello dealership happy and feeling all fancy. His mix of professionalism and down to earth nature was a perfect fit for our car buying experience. I would highly recommend him to my closest of friends and family as I am confident that he would take excellent care of them as well. I am a proud newly minted Miniac! Thanks Kevin, you rock!!! More

my "mini" experience Mark Schutten was informative, helpful, and super to work with. Absolutely no pressure, felt very comfortable in purchasing a car from Niello Mini. Mark Schutten was informative, helpful, and super to work with. Absolutely no pressure, felt very comfortable in purchasing a car from Niello Mini. Great experience. More

Amazing Dealership I bought my first MINI this past weekend and the experience couldn't have been better. One thing that I really appreciated was that I was not hounded I bought my first MINI this past weekend and the experience couldn't have been better. One thing that I really appreciated was that I was not hounded by the salesmen when I first arrived. I was able to look around and explore the cars on the lot without the pressure from a salesman looking over my shoulder. Once I went into the building, I met Creed who was the nicest salesman I have ever dealt with. He explained all of the features on the car that I was interested in and was very knowledgeable in responding to any questions I had. He made the experience of purchasing a new car less stressful than I had anticipated. Once I began the financing process I dealt with Craig. He moved through the process quickly but made sure to answer any question I had so that I had a clear understanding of everything before we were done. I think the best part about the whole process was that I was listened to. I wasn't pressured to purchase anything that I wasn't comfortable with. This is the most professional car dealership that I have dealt with, plus, they had the best deal in my area. More

My first mini! Recently bought my first brand new car.. a mini! I worked with both Eddie and Kevin and they were both super knowledgeable and helpful. I know everyon Recently bought my first brand new car.. a mini! I worked with both Eddie and Kevin and they were both super knowledgeable and helpful. I know everyone dreads buying a new car but this place made it a surprisingly pleasant experience.. They even provided snacks :). As soon as you walk into the dealership you can tell its not like other car dealerships, everyone working there appears happy and willing to help. I highly recommend this place and Eddie and Kevin.. I'll definitely return for my next mini purchase :) More

Stellar! I just relocated from NC to CA, and decided to visit Niello to possibly trade in my 2012 Coupe and lease a new Roadster. My expectations were not very I just relocated from NC to CA, and decided to visit Niello to possibly trade in my 2012 Coupe and lease a new Roadster. My expectations were not very high in accomplishing this, but those expectations were wrong. The dealership is pristine in all regards... Customer service, allaying all tension, lack of pressure sales tactics, and, of course cleanliness. Niello believes and delivers transparency, from pricing and negotiating, to open-window service, and I cannot say enough about Kevin Powell and his courtesy, integrity and genuineness. I'm in my third Mini now, and Niello far surpassed my previous experiences. Because they are so stellar, they now have a customer for life. More

My First MINI Having never even sat in a MINI, I was THAT customer who was interested, but came with a lot of questions and worse, a lot of uncertainties. My initi Having never even sat in a MINI, I was THAT customer who was interested, but came with a lot of questions and worse, a lot of uncertainties. My initial contact with Creed via the internet was helpful, as he was quick to respond. However, the in-person experience with Kevin Powell was outstanding. He was patient and answered each of my questions, he walked around the lot showing me cars as I went back and forth on what type of MINI would best suit my needs (okay,. . . .my wants) during the hottest part of the day. We test drove two different cars, and we even took the convertible out twice! (Top up and top down, just to be sure!) He was professional but mostly he was kind and that made the scary experience of purchasing a car after 12 years, much better. More

A good experience I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train so I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train some 700 miles to Sacramento, and Kevin picked me up at the station at 7 AM! Everyone at the dealership were/are very nice. They are giving me good follow up on agreed terms/accessories for the car. I highly recommend this dealership. More

Awesome Kevi.n and Chris were fabulous. I am picky when it comes to my vehicles Kevin and Chris very patient allowed as many test drives as I needed to make m Kevi.n and Chris were fabulous. I am picky when it comes to my vehicles Kevin and Chris very patient allowed as many test drives as I needed to make my decision.I definitely suggest you speak Kevin purchase your new MINI More

Outstanding service I had to have my BMW towed from the freeway to the nearest BMW dealership. My car was towed to Niello BMW in Sacramento. I don't usually have my car s I had to have my BMW towed from the freeway to the nearest BMW dealership. My car was towed to Niello BMW in Sacramento. I don't usually have my car serviced at this service center, so I was nervous about how I would be treated and what kind of service repair I would receive. I shouldn't have worried. I received outstanding service! My car was repaired the next day, for less than I was originally quoted. My service tech was Jeff Hanks and he did an exceptional job. Jeff kept me informed of what needed to be repaired, the cost, and the time frame for the repair, even asking me if he needed to send a shuttle to get me to pick up the car! Monique, the cashier, helped me the evening before when I dropped the key to my car off, and remembered me the next day. BMW always gives exceptional service, but this was even better than the norm! More

Great car buying experience I found the car online and when I arrived Creed Cate had the car ready for test drive and all the paperwork was ready for me to sign. It saved ne so I found the car online and when I arrived Creed Cate had the car ready for test drive and all the paperwork was ready for me to sign. It saved ne so much time. Creed took the time to explain how everything on the car worked. Creed has personally called and asked if I had any questions regarding the car and advised if I had any questions to give him a call. This was my best car buying experience ever. Thanks More