Niello BMW MINI

We are now an official MINIac family! During my visits to Niello MINI, Alonzo has always been so welcoming and Cha ALWAYS patient and efficient with my service needs; this afternoon my h During my visits to Niello MINI, Alonzo has always been so welcoming and Cha ALWAYS patient and efficient with my service needs; this afternoon my husband purchased a Clubman with Kevin's helpful expertise and we are now officially a very happy MINIac family!!! The fabulous Holiday Lights Tour on Dec 14th brought my husband into the dealership for the first time. He was smitten by the warm atmosphere and met Alonzo. The reasonable prices for such sensational cars especially the Clubman, drew his interest and Alonzo invited us to return. I met Alonzo and Kevin at the fabulous MTTS Event-Kevin is "Mr. Niello MINI PR" as he is always at the forefront of FUN and events-I didn't know he was a salesman! When Alonzo was not available, it was meant to be that Kevin was in today, as he handled our trade in and sale of our Clubman. (So, Alonzo, we did follow thru with your invitation on 12/14 to come on down!) Craig handled our financing with forbearance and efficacy of our needs; it felt as if we were dealing with a long time friend! Niello MINI is THE place to get and service your MINI-they continue to care about you even AFTER the sale of your vehicle-the little touches like having Christmas gift wrap boxes for purchases, cookies and snacks available-those things matter to customers and let's them know that Niello MINI cares about their customers. There is no other dealership that matches the genuine customer service we have received at Niello MINI! More

Fast & Fabulous Had the most amazing experience with the staff at Niello Mini! Everyone there was kind & helpful and extremely informative. I would totally recommen Had the most amazing experience with the staff at Niello Mini! Everyone there was kind & helpful and extremely informative. I would totally recommend them to anyone! More

What a fantastic buying experience! I can't believe it took me so long to try out a Mini Cooper S, what a fantastic car!!! Even better than the car, the sales staff were the friendliest I can't believe it took me so long to try out a Mini Cooper S, what a fantastic car!!! Even better than the car, the sales staff were the friendliest sales people I have ever worked with. No one was pushy and everyone worked hard to find the perfect car for me. My first experience was with Kevin Powell who was very straightforward and answered all of my questions. When I told him I wasn't ready to buy a car today, he told me to give them a call when I was ready. How fantastic is that, a dealership who will work to get you the car you want without the usual pressure to force you to buy a car when you aren't ready! The next visit I met Eddie Ocampo. Eddie worked hard to find me a car and to get the price I needed to make the sale. Thank you so much for your hard work and fantastic customer service! I was nervous to start the financing phase as this is where the wheeling and dealing start and the price of the car goes up $5,000 in no time... What a surprise, Craig was extremely friendly and like the other employees very knowledgeable. Craig had me in and out in about an hour and I smiled during the whole process! In my opinion, the car sells itself, and the salesman are there to educate customers and assist with the sales process. By the time I left the dealership, I did indeed feel like I joined the Mini family. I look forward to many more leases in the future! More

Wonderful Experience~ Kevin did a great job in working with the sale of my MINI. He gave me enough information to get me out and running and told me of the 2nd date for a Kevin did a great job in working with the sale of my MINI. He gave me enough information to get me out and running and told me of the 2nd date for a car check up and Q and A session. Geoff and Kevin make a great team! More

Exceptional!! I have been working with Kevin since his days at Niello VW. He is always going the extra mile for me. It's refreshing to work with someone that actu I have been working with Kevin since his days at Niello VW. He is always going the extra mile for me. It's refreshing to work with someone that actually delivers the great service that most people only talk about. Thank you Kevin!! More

A Second Date To Remember Cha Vang is the ultimate service advisor at Niello Mini! For my red Mini Cooper S' second date, the car was fine tuned and detailed to perfection. The Cha Vang is the ultimate service advisor at Niello Mini! For my red Mini Cooper S' second date, the car was fine tuned and detailed to perfection. The outstanding service provided by him and the staff was friendly, professional, and timely. Of course, the swag that came with the perks of being a Mini owner was great too and much appreciated! Although Dealer Rater only has 5 stars, I would translate this as a well-deserved rating of all 10's and Yes's, for a service worthy of praise. More

Like Buying A Car From Your Buddy I picked up my 2011 Cooper S at Niello MINI in Sacramento in February 2014. Mark Schutten took excellent care during the sales process. I valued his p I picked up my 2011 Cooper S at Niello MINI in Sacramento in February 2014. Mark Schutten took excellent care during the sales process. I valued his persistence while not being "pushy" or annoying. I felt like I was dealing with a real human being who appreciated what I was trying to do: Get to know a few MINI products. What I like most about Mark is that he's not a typical car salesmen. He treated me like a personal friend, with a genuine approach, style and good sense of humor, which made me feel like I was welcome and in control of the situation (this is important to me). I was able to speak plainly, honestly, and aggressively with Mark and I felt that he was on par with the business discussion. He didn't wimp out every two minutes and go pretend to speak with his manager (I would have left). We spoke honestly and made a deal that, even many months later, I continue to be happy with, and I respect and appreciate him for it. I also want to give a shout to my Service Manager, Hans Dinse. Hans is willing to listen, investigate even minor issues and he always provides an honest assessment of my service requests. I look forward to working with Hans in the future. Thanks Niello! More

Quality Customer Care When We Needed It Most I was out of town on business when the phone rang. It was my wife, and she had called to say she was in a car accident. She had been hit from behind I was out of town on business when the phone rang. It was my wife, and she had called to say she was in a car accident. She had been hit from behind while driving her new Mini Countryman. She was in shock, but escaped the accident with no broken bones (the safety rating is for real). Her Mini was totaled. Just three months earlier we had worked with the best sales team in Northern California, Eddie Ocampo and Alonzo Howard, to purchase a fully loaded Countryman. It was the coolest car! The weeks following the accident were pretty depressing because my wife loved her "Maxi-Mini" and we couldn't find anything like it. If you're a Mini owner you know that there are a zillion different ways to customize a car, and, like a fingerprint, no two cars are alike. Unbeknownst to my wife I had reached out to Eddie for help. About a week later Eddie sent me an email saying, "You're not going to believe it but I found your car!" Last night we purchased our second Countryman from the best sales team in NorCal. ...And when my wife opened the door to her new Maxi-Mini there was a little stuffed bulldog to greet her. Eddie and Alonzo you guys are a class act. Niello Mini...Quality Customer Care! ...And shout out to the team at Niello Collision as well. Thanks for all your help. More

Love My Mini Bought my first Mini on 09/17/14. Had a great experience. Mark Schutten helped in any way possible to get me into my Mini. Showed me how things worked Bought my first Mini on 09/17/14. Had a great experience. Mark Schutten helped in any way possible to get me into my Mini. Showed me how things worked on it and also gave me a follow up call to check on me. Over all would do business again there. Love love my Mini! Shawn Wylie More

Love. My. Mini. ! We just leased our second Mini from Niello and Mark Schutten. We went back to see Mark, of course, because we enjoyed working with him so much the fir We just leased our second Mini from Niello and Mark Schutten. We went back to see Mark, of course, because we enjoyed working with him so much the first time. Plus, he took the time to follow up with us as we got closer to the end of our lease. Mark has a great vibe. He's professional, but funny and easy going, very attentive, but not over powering, extremely knowledgable and patient answering all my questions. As for Niello Mini (and BMW), they are fantastic to work with. Top of the line customer service, and what appears to be a bunch of very happy employees, which in turn makes happy customers. It's a fun place to be. Now that they've ruined me for all other cars, I'll definitely be back for my next Mini! And I'm sure I'll bring the bagels, again, to thank the crew for another great experience. More