Niello BMW MINI

Respectful and Easy I did the research and got all the numbers I needed to make a smart decisions, in writing in an email. When I said I wanted to test drive over to a m I did the research and got all the numbers I needed to make a smart decisions, in writing in an email. When I said I wanted to test drive over to a mechanic, Mark didn't even blink. While at the mechanic at another dealership, every mechanic who asked why I was there said he had either bought a great car from Niello Mini or that they only sell great cars. The used car I got was in perfect condition, and I didn't have to pay the new car price. Cool environment for a dealership. I wasn't talked over or talked down to...actually great people. Thank you. More

Greatest buying experience ever Initially, I visited Niello MINI Jan 2014, but was hesitant of buying at the time. My sales guy Mark Schutten was very intuitive and understood I was Initially, I visited Niello MINI Jan 2014, but was hesitant of buying at the time. My sales guy Mark Schutten was very intuitive and understood I was not yet ready. With that said, he did not brush me off. We spent the next few hours test driving and discussing different finance options. Over the next 6 months, Mark kept in touch with me every few months to check in. In June 2014 I decided I was finally ready to purchase. Upon my return visit, I received the same great sales experience. Mark was extremely helpful, reasonable, and legit. My purchase was made with no agressive sales tactics, it was completely stress free. I have to give xxxxxxto his sales manager Alonzo Howard, from my understanding the sale would not have gone through without his support. After many years with poor credit, I expected to rebuild my credit with a small unknown dealership or with "special" financing. I would never had imagined purchasing my car from a "brand" dealership let alone get an awesome rate! The proposed deal included a 5.9 APR which I thought was impossible to get approved with my 564 credit, but it went through! The process was seamless, I filled out practically no paperwork, and was not required to give them any type of verification or references. I've never been one to purchase all the extra warranties but the Maintenance Package could not be beat, it cost a 1/3 of the normal cost and including this package in the finance brought my APR down to 3.4%, what?!? The FNI guy Craig Kersey was awesome in understanding our financial needs. The one negative thing I have to say is... the next day we received a call from the Craige Kersey. He said he found a rebate that we qualified for and would take some money off our final loan amount so we had to come back into the dealership to sign the loan documents again. That sucked that we had to sign everything over again.... NOT. I cannot believe a dealership let us off the lot and then called us back in to give us a discount! This speaks so much to the quality of this dealership and the legitimacy of their customer service. Great service, seamless process. I would highly recommend this dealership to everyone I cross paths with! More

Best Buying Experience Ever Kevin made this experience our best ever. Buying a car is never fun...except this time. My 23 year old daughter was with us and said, "I want to by a Kevin made this experience our best ever. Buying a car is never fun...except this time. My 23 year old daughter was with us and said, "I want to by a car here!" We want to buy another Mini so we can have fun buying another car from Kevin. The process was seamless, everyone was so friendly and they really made us feel like we had known then for a long time. It was like buying from a good friend. I would highly recommend Kevin. Thank you for everything. More

Purchasing a used vehicle My wife had spotted a 2011 Honda CRV in the front lot and we went to Niello Mini to take a look. We took it for a ride and decided to buy it. The pr My wife had spotted a 2011 Honda CRV in the front lot and we went to Niello Mini to take a look. We took it for a ride and decided to buy it. The price was right and Kevin walked us through the purchase with Alonzo getting us a low interest rate and Chris handling the paperwork. All three were very friendly with no added pressure to get other options we did not need. My wife and I would highly recommend that people looking for a new or used car check out Niello Mini. Greg More

MINI purchase Went to Niello MINI to look for a Countryman for my wife. Kevin came out to the lot, introduced himself, said they were low-pressure, gave me his car Went to Niello MINI to look for a Countryman for my wife. Kevin came out to the lot, introduced himself, said they were low-pressure, gave me his card, and said he would be inside if I had any questions. I smiled to myself, and instantly knew this was my kind of dealership. I found a car I thought my wife would like, so went home and picked her up. We returned to Niello, but Kevin was with another customer. We were introduced to Chris who took us for a test drive, and answered all our questions. Chris then left my wife and I alone to discuss the car. After my wife decided she was ready to buy, we went inside to talk money. Chris sat down with us and helped us through the process. Eventually he got us a deal we were happy with. My wife and I have been together for 22 years, and purchased more than our share of vehicles. This was by far the most pleasant experience we have had. From the new building, laid-back attire, and low pressure sales people, hats off to Niello MINI, you guys rock. Bill More

Great experience My husband and I had been shopping for a used car for a few weeks with no success. We went to Niello Mini with a set budget in mind. Rowland was so gr My husband and I had been shopping for a used car for a few weeks with no success. We went to Niello Mini with a set budget in mind. Rowland was so great to work with. He only showed us cars that were in our budget and wasn't the typical pushy car salesman. He was very knowledgable and nice. He really went the extra mile for us to make sure we had the best experience possible. We left with an amazing car that we will love for years. When it came time to sign all those loan documents, Chris was awesome. He explained everything that was going on and we were in and out much faster than the last time we bought a used car at another dealership. We have become loyal Niello customers now. Everyone really goes the extra mile for you there. More

Great Service We worked with Chris Padilla throughout our new car buying experience and he was willing to help us when others were not willing. He was excited about We worked with Chris Padilla throughout our new car buying experience and he was willing to help us when others were not willing. He was excited about what he does and he made the experience enjoyable. He also pushed for us with his boss and allowed us to drive the vehicle home the night before. If we were to buy another Mini while being near his location we would work with him to get it. Without a second thought. More

Awesome Experience It was a great pleasure working with the team at Niello Mini (Sacramento). I made initial contact with a Motoring Advisor via their website. I filled It was a great pleasure working with the team at Niello Mini (Sacramento). I made initial contact with a Motoring Advisor via their website. I filled out my financing application online, in fact most of this deal occurred either via the internet or telephone. I live 5 hours from Sacramento and my time away from my job was limited. Kevin Powell was very accommodating & understanding of this fact. Once the financing application was approved. Kevin set me up with Craig Kersey, the Finance Manager. Craig was helpful, making sure that my deal was right for me. I made the trip to Sacramento to pick up my new 2014 Mini Cooper S Countryman. Once I arrived at the dealership I was greeted by the General Manager. The dealership is brand new and I was given the grand tour, not to mention one of their fabulous lattes. I was then setup with Alonzo Howard, the Sales Manger who completed the financing paperwork. I have purchased many cars before and I must say that this was the best experience I have ever had. It took approximately 30-40 minutes to finish paperwork; that's it. I didn't have to be at the dealership all day. Once the paperwork was complete my Motoring Advisor, Kevin, introduced me to my new Countryman, who I have affectionately named Kodiak. My Thanks and appreciation go out to Kevin Powell, Alonzo Howard & Craig Kersey and the entire team at Niello Mini. When the time comes again, I will mostly definitely shop at Niello Minii (Sacramento). Thank you all for a totally awesome new car buying experience. Emily Ramos Alturas, CA More

Niello Mini... AWESOME I am allergic to auto dealerships and never write reviews of any kind. Seriously heard a lady today say she could actually hang out here. Mini is on a I am allergic to auto dealerships and never write reviews of any kind. Seriously heard a lady today say she could actually hang out here. Mini is on a whole new level and Niello in particular. I suppose it helps that their cars sell themselves, but employees all having a good time, engaged, genuine, no pressure, yet STILLL getting their work done. Go figure. We bought our new Mini about a year ago from a dynamite salesman Chris Padilla. My wife has been back a couple of times for routine service but has not run into Chris. Today we went back again for oil change etc, and Chris remembered us immediately. Hard to believe. We struck up conversation straight away. Half the time it had nothing to do with cars, but life, family, general interests. It was not about the pursuit of another sale today, he knew we were not buying a car he just couldn't restrain himself about some of the new models. Totally enthusiastic. A good sales tactic???...probably in part, but he, and in fact the whole sales staff are just amped up about all the techy stuff, gadgets, styles, performance etc. A lot of fun being there today. By creating a unique culture of total auto enthusiasts, Niello has set the bar high. All of this would be of no value if the product didn't work... But it does, gotta ticket for 85 on the way home to prove it. Jeff and Victoria Brayshaw More

Great Dealership, Fantastic Customer Service I could NOT be more pleased with my experience at Niello Mini. I visited all the Bay Area Mini Dealerships (Concord, SF, Stevens Creek) for my lease I could NOT be more pleased with my experience at Niello Mini. I visited all the Bay Area Mini Dealerships (Concord, SF, Stevens Creek) for my lease trade in/new lease and was simply not getting what I needed/was asking for. I took a chance to reach out to Niello Mini and am so pleased with my decision to do so -- it was well worth the long drive from the Peninsula. Kevin Powell went ABOVE AND BEYOND to provide me with all the information I asked for. FANTASTIC customer service. He made the process so easy, and stress free, and kept me smiling and laughing the whole time. Car shopping can be a total pain -- but not this time. Once I arrived to Niello Mini, the whole team was ready for me. I was welcomed with warm smiles. The financing process with Chris Padilla was so easy. He explained everything to me, answered all my questions, and I was in and out in less than half an hour. I got a tour of the dealership and service department, and was on my way. I would absolutely recommend anyone looking for a Mini make the trip to Niello. I know I will be back for my future Mini needs. More