Niello BMW MINI

Above and beyond in every way! I have purchased many cars in the past from many different car dealerships and had come to believe that the norm was to have pushy salesmen who are ju I have purchased many cars in the past from many different car dealerships and had come to believe that the norm was to have pushy salesmen who are just interested in making an extra buck. However, Niello Mini in Sacramento changed every single stereotype I had created over the years. This is the first dealership that I feel truly cares about the people who visit them. They aren't pushy or trying to sell people cars that simply don't work for them financially. For me personally, I was interested in possibly getting a manual transmission car (which I hadn't attempted to drive in almost 15 years). Kevin Powell took the time to actually reteach me to drive a stick shift! He was so patient with me and didn't try to push the sale on me when I was done driving. He made such an impression on both me and my husband that although the original answer was to pass on the car that we came back first thing the next morning and bought it. Even Craig over in the finance department blew me away with his customer service. I've never experienced a finance rep who didn't try to just sell the customers random options that didn't make sense for them. However, Craig really took the time to explain our different options in terms of maintenance packages so we fully understood everything (even when we asked the same questions over and over) and didn't try to push anything on us. Knowing how everyone is at the dealership I wouldn't even consider going somewhere else. Total game changer for mer. More

A great experience! Kevin Powell has totally changed the way I feel about car dealerships. He made this purchase a very enjoyable experience. What a fine young man! He di Kevin Powell has totally changed the way I feel about car dealerships. He made this purchase a very enjoyable experience. What a fine young man! He didn't rush or push us one little bit. We went down there from Eureka, CA to look at a used Mini S Roadster and left in a new S Convertible, with big grins on our faces, not just about the new car itself but meeting Kevin and the entire buying experience he provided. More

Service that went above and beyond Although Kevin Powell was not the original employee that I bought the car from, he went above and beyond to make sure that I knew as much as possible Although Kevin Powell was not the original employee that I bought the car from, he went above and beyond to make sure that I knew as much as possible about my MINI. He was kind and took time away from his other duties to show me all of the features of the car and even gave me an adapter to use for my phone for free! I would recommend him to all first time and long time MINI customers. He was an absolute delight to work with! More

Purchased 2015 BMW X1 I was connected with Niello BMW of Sacramento through the Costco buying program when I settled on the BMW X1 as my SUV of choice (I was specifically l I was connected with Niello BMW of Sacramento through the Costco buying program when I settled on the BMW X1 as my SUV of choice (I was specifically looking for a small SUV). I worked with Jeff Ball and he was excellent. He was very thorough in explaining the features of the X1 and took me on a very helpful test drive. Jeff was very respectful of my time and my research. He answered e-mails promptly and made several excellent suggestions. I ended up buying a certified pre owned 2015 X1 with 6,000 miles on it as it had all the features I was looking for at a significant cost savings. Jeff was very helpful throughout the process and I will definitely search him out if the future if I am in the market for another BMW. More

MINI #2 from Niello, Great as Always! This is my 2nd Mini purchased Niello. My salesperson was Creed Cate for both sales. After my first purchase, I specifically requested Creed again. Cre This is my 2nd Mini purchased Niello. My salesperson was Creed Cate for both sales. After my first purchase, I specifically requested Creed again. Creed is awesome. He is very knowledgeable, helpful and easy to talk with. Niello didn't have "my" car on their lot. He worked with very quickly to find the car from another dealer. I had done a ton of research and consider myself very knowledgeable about the car features and how they operate. Creed stumped me a couple of times as he still knew way more than me. Due to some issues with my first Mini, I worked directly with Matt Ryan to finalize the deal on my new Mini. I also worked with him prior to coming in to get my car on my trade-in. Matt also was great. Very professional, honest and straight forward. Presented options and answered all our questions very thoroughly. I worked with Chris in finance. Within about 25 minutes we breezed thru that process. Chris was also good to work with. We were in sort of a time crunch and Creed and Chris help expedite the process with that. As a side note (not really related to my new car purchase), Hans Dins has been my Service Advisor since 2009. He has also been great to work with. Easy to get a hold of, full of all the information and is able to answer all the questions that I have had over the years. Even went out of his way to come find me when I purchased my new Mini, to congratulate me. Also, worked with Michelle Shelton a few times before my new purchase. She was very helpful and professional too. Niello has always taken care of me and my car. It has been a pleasure to work with them over the years. More

BAD BAD BAD Bad Experience with Niello, purchased a certified 750LI. Most of the conversation was over the phone due to Niello's so called reputation. When I arri Bad Experience with Niello, purchased a certified 750LI. Most of the conversation was over the phone due to Niello's so called reputation. When I arrived from Fresno CA the sale only took approx. 45 min(Mark Cornell). Once the sale was over the vehicle was washed and Mark Cornell a service rep and I notice several nasty smudges on the paint and a chipped windshield. I was asked to return on a later date , thanksgiving weekend. Needless to say the smudges are still on the vehicle and the windshield is to chipped. I sent several emails and made many phone calls no one has responded to this date! Niello's used car program is not better than PAUL BLANCOS down the street. More

20+ years of great service! I want everyone to know how great the Niello dealerships have been to me for the past 20+ years. I've purchased two cars from their VW store and now I want everyone to know how great the Niello dealerships have been to me for the past 20+ years. I've purchased two cars from their VW store and now I'm driving around in my MINI. Oh, and I've purchased them all from Kevin Powell, who is the nicest guy ever! Anyone looking for a new/used car give him a call and I guarantee you won't be disappointed. The financing was simple, no tricks. We all know the end of the year is a paperwork nightmare but of course I called on December 31, 2014 needing a document ASAP and with no delay or excuses Craig Kersey got it handled. Don't wast your time, GO TO NIELLO! More

Five star buying experience! This is our second Mini purchase. While our first purchase was fabulous we couldn't believe this purchase was even better. From the moment we walked This is our second Mini purchase. While our first purchase was fabulous we couldn't believe this purchase was even better. From the moment we walked in the door and met Kevin we knew right away he was going to help us make the best choice possible to meet our needs which he did. We then met James in the Parts Department who went out of his way to assist us in our accessories purchase. We met Cha in 2010 when we bought our first Mini. He came over to welcome us back to the dealership. We had a question regarding a setting on the radio. Cha came out to the car and corrected the issue as well as making us aware of other settings which we had no knowledge of. We left the dealership completley satisied with our purchase. More

"One Incredible Buying Experience" We first met with Kevin and Creed to test drive and ultimately buy, our MINI Cooper Countryman. Kevin and Creed were extremely nice and helpful. We la We first met with Kevin and Creed to test drive and ultimately buy, our MINI Cooper Countryman. Kevin and Creed were extremely nice and helpful. We laughed and joked as if we were old friends. After driving the Countryman we immediately fell in love with it, but thought we should look around a little bit more. We said our goodbyes and drove off the lot. We went out one driveway and back in the other! We just could not leave our dream car on the lot without purchasing it. The ran in and began the deal. A few hours later we drove our new car home. I must state that this was the best buying experience we have ever had and will be singing the Niello MINI praise for days to come. We can't wait to hang out with our new friends at Niello MINI. Hat's off to Alonzo for his awesome management of the Sales and Finance Team! More

We are now an official MINIac family! During my visits to Niello MINI, Alonzo has always been so welcoming and Cha ALWAYS patient and efficient with my service needs; this afternoon my h During my visits to Niello MINI, Alonzo has always been so welcoming and Cha ALWAYS patient and efficient with my service needs; this afternoon my husband purchased a Clubman with Kevin's helpful expertise and we are now officially a very happy MINIac family!!! The fabulous Holiday Lights Tour on Dec 14th brought my husband into the dealership for the first time. He was smitten by the warm atmosphere and met Alonzo. The reasonable prices for such sensational cars especially the Clubman, drew his interest and Alonzo invited us to return. I met Alonzo and Kevin at the fabulous MTTS Event-Kevin is "Mr. Niello MINI PR" as he is always at the forefront of FUN and events-I didn't know he was a salesman! When Alonzo was not available, it was meant to be that Kevin was in today, as he handled our trade in and sale of our Clubman. (So, Alonzo, we did follow thru with your invitation on 12/14 to come on down!) Craig handled our financing with forbearance and efficacy of our needs; it felt as if we were dealing with a long time friend! Niello MINI is THE place to get and service your MINI-they continue to care about you even AFTER the sale of your vehicle-the little touches like having Christmas gift wrap boxes for purchases, cookies and snacks available-those things matter to customers and let's them know that Niello MINI cares about their customers. There is no other dealership that matches the genuine customer service we have received at Niello MINI! More