Niello BMW MINI

A good experience I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train so I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train some 700 miles to Sacramento, and Kevin picked me up at the station at 7 AM! Everyone at the dealership were/are very nice. They are giving me good follow up on agreed terms/accessories for the car. I highly recommend this dealership. More

Outstanding service I had to have my BMW towed from the freeway to the nearest BMW dealership. My car was towed to Niello BMW in Sacramento. I don't usually have my car s I had to have my BMW towed from the freeway to the nearest BMW dealership. My car was towed to Niello BMW in Sacramento. I don't usually have my car serviced at this service center, so I was nervous about how I would be treated and what kind of service repair I would receive. I shouldn't have worried. I received outstanding service! My car was repaired the next day, for less than I was originally quoted. My service tech was Jeff Hanks and he did an exceptional job. Jeff kept me informed of what needed to be repaired, the cost, and the time frame for the repair, even asking me if he needed to send a shuttle to get me to pick up the car! Monique, the cashier, helped me the evening before when I dropped the key to my car off, and remembered me the next day. BMW always gives exceptional service, but this was even better than the norm! More

Awesome Kevi.n and Chris were fabulous. I am picky when it comes to my vehicles Kevin and Chris very patient allowed as many test drives as I needed to make m Kevi.n and Chris were fabulous. I am picky when it comes to my vehicles Kevin and Chris very patient allowed as many test drives as I needed to make my decision.I definitely suggest you speak Kevin purchase your new MINI More

Great car buying experience I found the car online and when I arrived Creed Cate had the car ready for test drive and all the paperwork was ready for me to sign. It saved ne so I found the car online and when I arrived Creed Cate had the car ready for test drive and all the paperwork was ready for me to sign. It saved ne so much time. Creed took the time to explain how everything on the car worked. Creed has personally called and asked if I had any questions regarding the car and advised if I had any questions to give him a call. This was my best car buying experience ever. Thanks More

The BEST car buying experience ever!!! My husband and I dropped in to browse and met an awesome group of guys! Kevin Powell was our sales associate and is now our friend. He took us for a c My husband and I dropped in to browse and met an awesome group of guys! Kevin Powell was our sales associate and is now our friend. He took us for a couple test drives, explained to us all the fun options, and matched us up with the perfect MINI! What a fun and exciting day. We had such a great time we brought back our friend who purchased her new MINI from Kevin! All around, Finance was awesome! No pressure no pushing the paper back and forth across the table asking "What do you want to pay?" They kept it simple, clean, and easy! More

Positive Experience Everyone was very generous with their time, assuring that we both understood the transaction and understood how to operate our new car. Thank you to a Everyone was very generous with their time, assuring that we both understood the transaction and understood how to operate our new car. Thank you to all. More

Best. Car. Buying. Experience. Ever. From start to finish, my whole on line buying experience was great! Great car, great customer service, great motoring advisor! Kevin left nothing to From start to finish, my whole on line buying experience was great! Great car, great customer service, great motoring advisor! Kevin left nothing to chance, he provided timely answers to my questions and offered to have the car delivered to save ME money on sales tax. Every aspect of the buying and delivery went as planned with ZERO drama. More

Great buying experience I came into Mini looking to purchase my first new car. The whole experience went so much better than I expected. I had done my research, but was still I came into Mini looking to purchase my first new car. The whole experience went so much better than I expected. I had done my research, but was still unsure if I was ready to make the jump and purchase. Mark was amazing! He listened to what I wanted, worked with me, was patient, and did not pressure me at all (unlike the typical salesman). Such great people, atmosphere, and car buying experience. More

Great Car Buying Experience Buying from Mark Schutten at Niello Mini was one of the best car buying experiences I've ever had. He is incredibly straightforward and there was abso Buying from Mark Schutten at Niello Mini was one of the best car buying experiences I've ever had. He is incredibly straightforward and there was absolutely no pressure. When it came time to close the deal, he bent over backwards to make sure the pricing and car were exactly what we wanted. My wife and are are tough customers and Mark was patient and always willing to do whatever it took to make us happy. We live in the Bay Area and could have bought from any of the four Mini dealerships near us, but Mark and Niello were worth the drive for us. Five Stars!!! More

Kevin is AWESOME! I walked into the dealership after being in touch with Kevin Powell for a few weeks. I had done my research and went in knowing what year and model I I walked into the dealership after being in touch with Kevin Powell for a few weeks. I had done my research and went in knowing what year and model I wanted. I was a little nervous after not being in the car buying market for 11 years and remembering the THAT experience (not so great). I was totally blown away on how friendly and positive THIS experience was with Kevin and finance guy, Craig. Kevin was so accommodating, patient, and wanted to make sure that I was happy with my choice. He made it fun and happy, not stressful or negative in any way. He even took me shopping for a gift and gave me a DVD, The Italian Job featuring (of course), MINI COOPERS. Kevin helped me settle into an affordable monthly payment with a rate I could live with. Craig was extremely friendly and helpful as well. The process was painless and I wish I lived closer to Niello MINI just to be able to visit them and utilize their beautiful facility. I have never seen a cleaner service area! This dealership and staff are so different from any other dealership I have ever worked with. They are special and I recommend them to everyone I meet! By the way, I LOVE my 2014 MINI Hardtop!! More