Niello BMW MINI

Excellent purchase and ownership experience. Just took delivery of new 2016 JCW 2 door specially ordered with help from Kevin Powell and Kristen Young. They both made the wait as painless as pos Just took delivery of new 2016 JCW 2 door specially ordered with help from Kevin Powell and Kristen Young. They both made the wait as painless as possible, patiently answering my many status update questions. This is my second Mini purchase from Niello. First time was equally painless and pleasant. Excellent service of our 2013 through advisor Cha Vang. Courtesy, promptness and follow up have kept me going back and will be taking the 2016 in as well. Highly recommend Niello, Kristen, Kevin and Cha. And, to be sure driving the cars is a blast! Take your Mini to a track! More

Love my new mini! Eddie Ocampo was very friendly, helpful, and professional. He took his time to take us for a test drive. We did not feel any pressure to purchase. Eddie Ocampo was very friendly, helpful, and professional. He took his time to take us for a test drive. We did not feel any pressure to purchase. Great customer service! I love my new mini! More

Great service and buying experience I just want to say how well I was treated by Kevin Powell and Creed Cate. They made my buying experience a pleasure. I lived a considerable distance I just want to say how well I was treated by Kevin Powell and Creed Cate. They made my buying experience a pleasure. I lived a considerable distance from Niello Mini, so all my correspondence was done on the phone, and through email. Both Kevin and Creed were accessible to me whenever I called and they responded back to me very fast. When I arrived at the dealership, Creed met me at the door with a warm greeting, and handshake. I was very impressed with the layout of the dealership and how friendly everyone was. Creed was very patient with me, especially during the test drive, and he handled the paperwork like a pro. I can not say enough good things about Niello Mini and I would highly recommend them to my family and friends. Thank you again for such a pleasurable experience. More

Chris Padilla Rocks @ Niello-Incredible Experience Chris Padilla at Niello Mini was incredible! I leased a Mini for my wife and it was by far the most incredible car shopping experience we have had. Chris Padilla at Niello Mini was incredible! I leased a Mini for my wife and it was by far the most incredible car shopping experience we have had. No pressure. Chirs patiently answered my sometimes redundant questions. He listened very well. He even helped to set up the car as a surprise for my wife's birthday with a bow on the car...the whole Niello crew got into celebrating!! We'll be back!! Thanks Chris! More

NOT TRUST WORTHY I was sent to pick up a car for a customer, that she had got online and was going to load it onto my trailer. When I had finished my report and gave i I was sent to pick up a car for a customer, that she had got online and was going to load it onto my trailer. When I had finished my report and gave it to the manager to sign, he said that i wrote that there were a lot of scratches on the car and chips on the windows. He wanted me not to write the damages on the Bill of Landing. The owner bought the car online and is expecting to get a car without damage. These guys are CROOKED and NOT telling the customes about the damages to the car. And If i didn't write the damages on the Bill of landing i would have to pay for them, cause the customer is expecting to get a car that is newly but used without damages. I HIGHLY DO NOT RECOMMEND YOU GUYS TO BUY ONLINE!!! GO IN PERSON!!! So called Managers Mark Swartz -General Sales Manager Since June 1999 Ken McEntire -Lot Supervisor Since October 1991 More

Best Car Buying Experience We've Had Kevin Powell at Niello Mini was the most comfortable car dealer we've dealt with. No pressure and patiently answered our sometimes redundant question Kevin Powell at Niello Mini was the most comfortable car dealer we've dealt with. No pressure and patiently answered our sometimes redundant questions. Listened to what we needed and wanted, showed us a ton of options, never tried to steer us away from our car-buying goals. We'll be back. More

Beware of the internet sales department!!! Very Crooked. Had a deal made through internet sales over phone. Called back and said had to take deal off table because of a mysterious scratch on front fender tha Had a deal made through internet sales over phone. Called back and said had to take deal off table because of a mysterious scratch on front fender that now needed to be repaired that was going to increase there cost. Asked him to send pic of scratch and he sent it through Snapchat, so as soon as you look at pic it is deleted.. Did not even look like same car. Tells me it is off to the body shop to be repaired. Calls back later same day to say it has miraculously been fixed and if I wanted to get back into the bidding at $500 dollars more than what we originated. Meanwhile, I now see the car all over Craigslist and other sites at Original asking price. It was like they where trying to keep me on the hook while seeking better offers. They whole experience at this dealership reeked of stench. Very crooked!!! More

Purchase New Mini. It was a great experience working with Kevin Powell. He did everything He could to make me and my wife happy to make the purchase of the New Mini. It was a great experience working with Kevin Powell. He did everything He could to make me and my wife happy to make the purchase of the New Mini. More

Great, friendly dealership Kevin Powell at Niello MINI was excellent. He helped me buy my first mini. Let's just say they will be my dealership for life. Great cars, great peopl Kevin Powell at Niello MINI was excellent. He helped me buy my first mini. Let's just say they will be my dealership for life. Great cars, great people, great service, and a beautiful showroom. More

Niello Mini ROCKS!!!! This is my first review. If I could rate my experience higher than a 5 STAR RATING, I “really” would. Kristen Long, Motoring Advisor @Niello MINI wa This is my first review. If I could rate my experience higher than a 5 STAR RATING, I “really” would. Kristen Long, Motoring Advisor @Niello MINI was absolutely amazing, from start to finish!!! She was extremely knowledgeable, personable, demonstrated exceptional customer service & remarkably helpful. I had been looking for a 2015 Ford Explorer for over a month, worked with multiple dealers, had terrible experiences. Decided to look into the MINI world upon the urging of my two teenage daughters & irrevocably, completely & utterly fell in love with a little grey 2015 four door MINI. Kristin, Alonzo & Jermaine had me out of there driving home in my new spectacular MINI in less than 3 hours from arriving to departing. Kristin explained all the features of the car twice to me (I was a little overwhelmed) & helped me program “everything” from my IPhone (music, phone contacts), ambiance lighting, etc…I have told all my friends, family & coworkers about my amazing experience with the Niello MINI on Auburn Blvd, hoping a few will join my MINI world & buy some Coopers. More