Niello Audi

terrible customer service We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since w We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since when we purchased the vehicle (new) 10 months ago. Our service guy was extremely condescending, didn't listen to us (literally walked away from me when I was talking to him), and rude. He made it very clear that he thought we had too many concerns/questions about the vehicle. When he handed us the keys to our loaner vehicle, we told him we needed to get our luggage out of our vehicle before leaving. He literally just pointed to our car in the service lane, and turned around and went back inside without asking if we needed help or offering to pull the loaner closer. When we returned for our car a few days later, he didn't acknowledge us at all, and no one went through our service "report" with us except the cashiers (after we asked some questions), who had a difficult time even finding confirmation that the oil change was done. Most of the items on the report were listed as "could not replicate problem" so I have no idea what they did. I have never had such an awful experience when having a vehicle serviced. I expected more from a "luxury vehicle" dealer. More

Buying 2019 Audi A5 sportback We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter t We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter through the entire process. Working with Cain was a fantastic experience, he was very honest and straightforward about the pricing and got us the car at a a great price without any haggling. We bought this car with Audi Niello all the way from Oregon at a price that none of the local dealers were able to offer even with an added expense for us to fly there and get the car registered in OR. Cain and his team took care of all the logistics and everything online and kept everything ready for us to wrap it up within 45 minutes of landing in CA and got the car ready to go. So if you are based in OR or Washington or anywhere in the Northwest please consider this dealership if you want to get a great deal and a smooth hassle free buying experience. More

Cain’s very Able! We recently purchased an A6 through Cain Carter at Niello Audi and, although it is an excellent vehicle, Cain Carter was more impressive! Engaging an We recently purchased an A6 through Cain Carter at Niello Audi and, although it is an excellent vehicle, Cain Carter was more impressive! Engaging and knowledgeable....you couldn’t ask for a better person to sell a car. In addition, his follow-up was excellent. We would be happy buying our next car from Cain, regardless of the brand. Niello is lucky to have him. More

Cain's Who You Need To See I recently met a very nice man, Mr. Cain Carter, and bought a car from him. It is a nice car but Cain was nicer and made the whole car buying experie I recently met a very nice man, Mr. Cain Carter, and bought a car from him. It is a nice car but Cain was nicer and made the whole car buying experience somewhat fun. I hope that he's still around when I need to buy the next one. More

Thank you Cain Carter and Niello Audi My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cai My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cain Carter is the best most decent and customer centric salesperson I have ever bought a car from. He has a can-do attitude and is the absolute best! Also, the service is top shelf at this dealership. Scott Bunker is the best service technician I have ever worked with. My wife and I trust him as he is always concerned about our bottom line when advising us on the best course of action. In the parts department Isaac is very organized and communicative on the best options that will work for us. Thank you all so continuing to earn our business!!!! More

The team at Niello Audi are the "bomb diggity"! I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER SERVICE and QUICK FOLLOW-THROUGH for a seamless experience! These guys tag teamed to help me out when one of them was not available, and it was seamless for me - excellent service from start to finish! Oh - let me not forget to mention that I went to Sacramento from Los Angeles to purchase this car because it was the only one in the state built exactly how I wanted it and the team at Niello Audi made it worth the trip! Thanks guys and Nicole too in finance of course! You're the BEST! LOVIN MY BEAUTIFUL AND "FANCY" A3 CAB! LC in LA! :) More

Very Happy Raz and Todd both work with on the car we wanted, These guys were professional and extremely help full, I never felt they were trying to "sell" us any Raz and Todd both work with on the car we wanted, These guys were professional and extremely help full, I never felt they were trying to "sell" us anything; they were there to help us buy the car right for us. It was awesome working with them, they are highly recommended. More

Another excellent Niello experience From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a brok From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience. More

Exceptional Experience at Niello Audi I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for seve I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for several years because previous dealership experiences were painful, with long waits and lots of games. Stan and Niello have completely changed my view of the car buying experience. Stan was incredibly friendly, knowledgable and patient from the first time I stopped in to test drive the car and I bought it several weeks later. I never felt any pressure with Stan -- the relationship was more like having a trusted advisor or friend help me make the decision that was right for me. The buying experience was so simple - four texts negotiated a fair price on a Friday night and it took about an hour on Saturday morning to buy the car! It actually took longer for Stan to deliver the car to my wife and me after we signed the papers! Kudos also to Nicole in Finance. I have since had two service appointments, and my experience with David and Eric and the rest of the Service staff has been just as exceptional. I should also add that the dealership itself is beautiful and impeccably maintained and everyone is also friendly and helpful. The Niello folks have all the big stuff and details nailed down. Bottom line, this is my first Audi and the first German car I have owned since 1989, but after this experience I am a dedicated Audi owner and Niello fan. When the time comes to replace my S5, I will be driving straight into Niello and asking for Stan Barney! Thanks Stan and everyone at Niello for a fantastic experience! More

Doesn't care customer services I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far. That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns. More