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Niello Audi

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
580 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
Contact Dealership

2350 Auburn Blvd

Sacramento, CA

95821

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Showing 580 reviews

April 18, 2025

Great service and friendly, professional staff who ensured that I was kept apprised of the necessary repairs and the services rendered. More

by KENNATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 16, 2025

The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cain Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Thetford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kludt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Holt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taytana
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Apr 16, 2025 -

Niello Audi responded

Thank you for sharing your feedback, Omar. Tim and I spoke over the phone last week regarding the experience you both had. I understand your concerns regarding the body shop work and the communication issues you experienced. This oversight is not representative of the level of service we strive to provide, and I can assure you that I will address these issues internally to ensure they don't happen again. I hope I’ve shown our commitment to making this right by reimbursing you for your vehicle detail. We want to ensure your car looks as good as it should and that your experience with The Niello Company as a whole, improves moving forward. Again, thank you for bringing these concerns to our attention, and I hope we can restore your confidence in us. If there's anything else I can assist you with or if you have further questions, please don't hesitate to reach out. Alex Kludt, Sales Manager Niello Audi

April 13, 2025

Took care of my problem quickly and efficiently. Great working with Tatyana, my service advisor. More

by GOODDOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatyana
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Apr 13, 2025 -

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 10, 2025

The best service from James but you need to improve your survey. Should not demand at least 15 words. More

by CENSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 08, 2025

Excellent service, would definitely recommend to a friend. Next time that I need to up grade or need another car I will sure come back and buy it from you guys More

by AVALOSADRIANA6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Aaron Thetford General Manager athetford@niello.com

April 05, 2025

James is always on top of everything. He anticipates my questions and everything always is seamless. More

by marklester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 05, 2025

Overall dealership is amazing. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy. More

by Rafael R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 04, 2025

The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther More

by RYANTRACHMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Saephanh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Thetford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kludt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Niello Audi responded

Thank you for sharing your feedback, Ryan. We’re so glad to hear that Jackie provided excellent service and made your experience a positive one. We truly apologize for the oversight with the detailing of the vehicle. The car had just finished in the shop, and while we did our best to get it ready in the limited time we had, we understand that it wasn’t up to your expectations. We did offer to send it out for detailing, but since you were headed back to San Diego, we respected your time and compensated you for the inconvenience of having it done professionally at home. We certainly appreciate your understanding and hope that, despite this, your overall experience with Niello Audi was a good one. We will continue to work on improving our processes to ensure this doesn’t happen in the future. Safe travels and thanks again for your business. Thank you, Aaron Thetford, General Manager

March 30, 2025

Great customer service, communication on point, does there best to get the job done as promised More

by OYPTTOCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 18, 2025

Cesar was very helpful in my car buying experience. He was very helpfull. Thak You. More

by drphilewhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Niello Audi responded

Dr. White, It's fantastic to hear that Cesar provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

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