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Niello Audi

Sacramento, CA

4.7
566 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 566 reviews

April 05, 2025

James is always on top of everything. He anticipates my questions and everything always is seamless. More

by marklester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther More

by RYANTRACHMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Saephanh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Thetford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kludt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Niello Audi responded

Thank you for sharing your feedback, Ryan. We’re so glad to hear that Jackie provided excellent service and made your experience a positive one. We truly apologize for the oversight with the detailing of the vehicle. The car had just finished in the shop, and while we did our best to get it ready in the limited time we had, we understand that it wasn’t up to your expectations. We did offer to send it out for detailing, but since you were headed back to San Diego, we respected your time and compensated you for the inconvenience of having it done professionally at home. We certainly appreciate your understanding and hope that, despite this, your overall experience with Niello Audi was a good one. We will continue to work on improving our processes to ensure this doesn’t happen in the future. Safe travels and thanks again for your business. Thank you, Aaron Thetford, General Manager

March 30, 2025

Great customer service, communication on point, does there best to get the job done as promised More

by OYPTTOCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 18, 2025

Cesar was very helpful in my car buying experience. He was very helpfull. Thak You. More

by drphilewhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Niello Audi responded

Dr. White, It's fantastic to hear that Cesar provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

March 16, 2025

Omead provides great service consistently. He is the reason we keep coming back for every service. More

by Joshua Dunn
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Niello Audi responded

Thank you, Joshua! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 14, 2025

Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! More

by KATRINA230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Katrina, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 13, 2025

He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours. More

by MISSLISAVU
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vogel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com

March 11, 2025

Everyone was very nice and made my wife and I feel at ease Thank you much and God Bless you all More

by WARDDARRELL51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Saephanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Jaffe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

March 09, 2025

The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. More

by FELIPEBRANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Jaffe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Niello Audi responded

Thank you for your review. We're sorry your visit didn't go as planned, Felipe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Aaron Thetford General Manager athetford@niello.com

March 01, 2025

Great customer service. Every thing was timely. James provided great explanations of everything that was going on. More

by DOROTHY256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Niello Audi responded

Hi Dorothy: Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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