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314 Reviews of Niello Acura - Service Center
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June 10, 2023
This was overall a very good experience. When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a servic When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a service appointment). They communicated that they were short handed to explain the delay. Once I began check-in with Gary, he apologized and did everything he could to make up for the delay (I was trying to get to work). He also offered me a loaner car since he expected the repair diagnosis would take several hours and I live 90 miles away - it made my day so much better. It turned out there were numerous significant repairs to be made - I really like getting the text to a site which detailed the repairs and allowed me to approve them individually. Gary called me personally at the end of the day to tell me they would need to keep the car another day - luckily I had the loaner car and could just head home without any inconvenience. Overall, this was a great customer service experience and so far my MDX is running so much better than when I brought it in. I checked out with Robert two days later and he was great at communicating and explained all the repairs in detail before I left. More
by djkhowell
Verified CustomerEmployees Worked With
Other Employees :
Emily (handled my loaner car). Friendly, respectful, professional.
June 10, 2023
Excellent service, friendly, professional,accommodating, nice to see a company who still believes in service nice to see a company who still believes in service More
by cindi.vanmeter
June 10, 2023
They have always been transparent and willing to help. I never feel taken advantage of. This is rare when dealing with auto dealerships. I never feel taken advantage of. This is rare when dealing with auto dealerships. More
by ARTHURCLAYTON
June 09, 2023
Brian, our service advisor, was very helpful and friendly, and even offered a complimentary loaner vehicle and car wash while ours was being serviced - something our previous dealer of another brand friendly, and even offered a complimentary loaner vehicle and car wash while ours was being serviced - something our previous dealer of another brand never did. More
by csmith101
Employees Worked With
June 09, 2023
Friendly, honest and trustworthy. I would recommend not only the service, but purchasing a car here is also a great experience I would recommend not only the service, but purchasing a car here is also a great experience More
by JACCURA
Employees Worked With
Other Employees :
Brian Powers, Spencer Penrose
June 09, 2023
Was courteous , respectful and efficient and gave me update frequently regarding my car .Thank you update frequently regarding my car .Thank you More
by APEETH
Employees Worked With
June 08, 2023
My service was great! Robert was efficient and also did my inside car detail himself😊 Robert was efficient and also did my inside car detail himself😊 More
by RPANTAGES
Employees Worked With
June 08, 2023
100% great service. Great and proper service and well explained details of car summary and repairs. I give the service excellent review. Great and proper service and well explained details of car summary and repairs. I give the service excellent review. More
by green_sa49
Employees Worked With
