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314 Reviews of Niello Acura - Service Center
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April 16, 2025
Bought a new car at Niello Acura and within 3 days, the rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks). rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks). More
by Tengie27
Employees Worked With
September 04, 2024
Purchasing experience was simple and easy in/out. Service experience was just okay. Warranty work was required and instead of being in/out in 2 hours as expected, I needed to leave my vehicle until t Service experience was just okay. Warranty work was required and instead of being in/out in 2 hours as expected, I needed to leave my vehicle until the next day as a part was at an off-site warehouse. Instead of being able to follow-through with my plans after my 2 hour service, I was issued an Uber back home and back instead of being offered a loaner vehicle. Disappointed in such a service experience for a luxury vehicle. Compared to my service experience at Audi (Rocklin), this was not a 5 star. More
by Stacey S.
Employees Worked With
July 09, 2024
Nick Villareal is a super nice service advisor: very attentive and understanding. He is one of those who make any dealership shine! Very happy with his service! attentive and understanding. He is one of those who make any dealership shine! Very happy with his service! More
by SK
Employees Worked With
Nick Villareal
May 04, 2024
Mike Lyman and the mechanic Ray are the best in the business. Very experienced and good at what they do. business. Very experienced and good at what they do. More
by Chrisrice47
July 24, 2023
Appreciate the customer lounge and the complimentary coffee, water and snacks. I also appreciate the car washing. The best thing this dealership did was to hire Michael Lyman. He has been my service a coffee, water and snacks. I also appreciate the car washing. The best thing this dealership did was to hire Michael Lyman. He has been my service advisor servicing all my Honda vehicles for over 20 years and we are glad this will continue. So far it's been a pleasant experience since I started coming to Niello. More
by NORMANAKATA
Verified CustomerEmployees Worked With
July 20, 2023
Excellent customer service! Thank you for always being honest. Keeping me updated on how everything is going! Thank you for always being honest. Keeping me updated on how everything is going! More
by SEMORSE87
Employees Worked With
July 14, 2023
I have purchased three cars from Niello Acura in the last 4 years. FANTASTIC is the word for every aspect of each transaction. 4 years. FANTASTIC is the word for every aspect of each transaction. More
by SSFIORITO
July 10, 2023
They have always been professional, keeping me informed, answering my questions without making me feel stupid, honest and helpful. answering my questions without making me feel stupid, honest and helpful. More
by shirleenmac
July 09, 2023
Always pleased with the customer care and service we receive from Niello Acura. Thank you Chris for always keeping us informed on the status of our services. And did I mention our car was clean as a whi receive from Niello Acura. Thank you Chris for always keeping us informed on the status of our services. And did I mention our car was clean as a whistle and smell wonderfully?! More
by DSTOJAN
Employees Worked With
Chris Logan
