Nick Mayer Lincoln
Westlake, OH
Filter Reviews by Keyword
By Type
Showing 32 reviews
I worked with Mike and John in December 2011 when I purchased a 2012 Lincoln MKZ. The guys did a great job so I went back to Mike in February when I wanted to trade-in my 2009 Mercury Mariner that I ha purchased a 2012 Lincoln MKZ. The guys did a great job so I went back to Mike in February when I wanted to trade-in my 2009 Mercury Mariner that I had purchased at Nick Mayer. Mike and John worked out a 24 month lease deal for me that gave me a well equipped 2012 MKX for only six dollars a month more than what I was paying on my Mariner. On another occasion when I went to the dealership to get the license plates installed on the MKX a strange thing occurred. The media system quit working. The cause for the problem was quickly diagnosed and because it was going to take about three hours to resolve the issue I was given an MKX loaner to use while my vehicle was being repaired. Unfortunately, I don't have the name of the service department rep that coordinated the repair or the tech that performed the work, but they did a great job. In short, the sales and service teams at Nick Mayer are superb. They go the extra mile for their clients and that's why I keep going back even though I live 40 miles from the dealership and could go to any number of closer dealers. More
I had a very positive experience at Nick Mayer Lincoln. Bob Rutt made sure all my questions were answered and that I was taken in a very professional manner that still made me feel like family. Everybody i Bob Rutt made sure all my questions were answered and that I was taken in a very professional manner that still made me feel like family. Everybody i met from Bob to Brittney to Mike were very friendly and made sure that i understood everything that i was getting and every step in my car buying experience. I would recommend these guys to anyone. More
I have to admit that by far this has been the best car buying experience. I felt like everyone there was working for me, not against me. Everyone made sure that I was taken care of and understood everyt buying experience. I felt like everyone there was working for me, not against me. Everyone made sure that I was taken care of and understood everything that was happening. Everyone made sure that I understood what was being said and understood what I was signing. They made sure I was comfortable. It was such a change of pace. I enjoyed the experience so much that I had my sister go there as well. She shopped around and was so convinced she went right back to them and made sure to purchase a car from Bob. She was just has happy as I was. More
Customer service was awesome! I received above and beyond what I have received at other car dealerships in the past, which will definitely help me to recommend Nick Mayer to family and friends. Eric went ou what I have received at other car dealerships in the past, which will definitely help me to recommend Nick Mayer to family and friends. Eric went out of his way to make sure all of my questions were answered so that I could make a decision on buying the vehicle that I needed. More
Mike Diaz and John Davian weren't happy until we were happy with the deal on our 2012 MKZ. They knew what we wanted as far as our trade-in and the car we wanted. They pulled every trick out of the hat un happy with the deal on our 2012 MKZ. They knew what we wanted as far as our trade-in and the car we wanted. They pulled every trick out of the hat until we had a deal everyone was happy with. This is the second vehicle we've purchased from Mick Mayer and the experience has been great both times. Mike took a great deal of time to explain all of the new features on the MKZ. (We were trading in a 2009 MKZ but the new one had an improved audio and GPS system.) We've been using Nick Mayer's service department for almost ten years and that was the reason we first decided to buy from Nick Mayer. Our experience is that they truly care about their customers and we've recommended them to friends in the past. Nick Mayer has combined great customer service with an excellent product making car buying an enjoyable process. More
Had a great experience at Nick Mayer. Everyone involved worked hard to make sure we were satisfied customers. We feel we got a fair price for a nice car. The trade in value was fair. Initially, we were worked hard to make sure we were satisfied customers. We feel we got a fair price for a nice car. The trade in value was fair. Initially, we were limited on time and Michael Diaz arranged a test drive quickly. He followed up with us, and we came to an agreement on price that we thought was fair. It was overall a nice car buying experience. More
Scott Dickerhoff was extremely helpful in my decision to purchase a new Lincoln MKZ, not only in what model Lincoln I wanted, but especially in choosing the upgraded options. Scott was pleasant and a pleasu purchase a new Lincoln MKZ, not only in what model Lincoln I wanted, but especially in choosing the upgraded options. Scott was pleasant and a pleasure to deal with. His knowledge of the mechanics of registering my vehicle was outstanding. It was a very pleasurable experience buying my new car and I will continue returning to this dealership because of it! More
Everyone was very friendly. We were able to choose from a Everyone was very friendly. We were able to choose from a lot of vehicles. They gave us one to bring home for the weekend to get a feel for it. The m Everyone was very friendly. We were able to choose from a lot of vehicles. They gave us one to bring home for the weekend to get a feel for it. The manager went out of his way to find what we wanted. Our salesman Paul and Dave from finance was very nice. We were happy with the whole process. We will be back. More
I have always hated having to go purchase a new car. Nick Mayer Lincoln, and in particular the saleman Adam Figueroa, have changed my mind. I did not feel pressured the entire time I was there. My hus Nick Mayer Lincoln, and in particular the saleman Adam Figueroa, have changed my mind. I did not feel pressured the entire time I was there. My husband and I were treated in a friendly manner from the second we entered the parking lot. I highly recommend shopping here and plan on returning there in the future. More
Purchased used car online, got a very good price and the follow-through after the sale was very good. Car was missing a few items which I noted upon delivery and contacted them immediately, they agreed wit follow-through after the sale was very good. Car was missing a few items which I noted upon delivery and contacted them immediately, they agreed without hesitation to reimburse me. I purchased and installed myself, took a while for them to refund me the cost of these items, but their first refund check never reached me and the general manager showed excellent service by contacting me by phone to make sure I had received the 2nd check. The sales people, finance manager and general manager were very friendly and courteous. If you are buying from Nick Mayer over the internet as I did, I highly recommend you hire an independent inspection service to make sure the car is in the condition they have described. My vehicle was not exactly in the condition they stated, although not misrepresented, as I don't believe they even realized the issues. Thankfully some of the flaws which they didn't catch are being covered by the manufacturer's warranty, just costing me some time and a few trips back and forth to my local dealer. All in all I am happy with the purchase and would do business with them again. More